PETER SHANKMAN

OK, publicists in the Hell’s Kitchen/Upper West Side/Midtown area… If the NYC Transit strike happens, I’m offering up the Geek Factory and AirTroductions offices as a place to work. I’ve got WiFi, food, and two psychotic cats who will gladly walk across your keyboards whenever you need them to. We can fit at least 10 people in here, probably more. So if you can’t get downtown to your agency du jour, and if your company assigned limo is stuck in traffic, come on by. Bring coffee, stay all day. Just email me and I’ll hook you up with the details. The Geek Factory… Your own personal Starbucks.

Brilliant PR stunt – Gawker tells this story of a person who has a Grande Latte cup from Starbucks glued to the roof of their car. When people come running up to say "HEY LADY, YOU LEFT YOUR COFFEE CUP ON YOUR ROOF!" she goes, "I know. Happy holidays from Starbucks." Brilliant. I REALLY wish I’d come up with that.

Ah, Brandon of Weber Shandwick… Please write on the blackboard 100 times: I’ll never send out a press release without confirming my media list first.

Thought you’d all appreciate how I spent my Tuesday. Woke up, 3am. Got into a car to the airport, 4am Get on my plane to Houston, 5:05am, with upgrade. (woo!) Take off time: 5:50am Take off actual time: 6:50am. Land in Houston: 9:30am Connection to Denver take off time: 9:10am. Negative amount of time between landing and my connection: 20 minutes. Go to president’s club, ask to be rebooked: 9:35am. Call client: 9:40am Client says that if I can’t get in by the 2:30pm meeting, no point in coming, I should go home and reschedule. Get on 10:50am flight to Newark Flight leaves: 11:30 Flight lands at Newark: 4:40pm. IN COACH. Back to my apartment: 6pm. How’d you spend yesterday? [...]

Or perhaps it was just a homeless guy singing "The Greatest Love of All." Download whitney1.3g2   Download whitney2.3g2   Download whitney3.3g2 Either way, I gave Whitney/Homeless guy a dollar. Three phone-videos. Enjoy.

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Customer Service New Rules for a Social Media World - Buy on Amazon
Customer Service: New Rules for a Social Media World by Peter Shankman
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