PETER SHANKMAN
| POSTED ON January 5th, 2006 | 0 COMMENTS | + ADD YOUR COMMENT |
When you swear up and down that the press conference is going to start at 9am on the dot, don’t have 200 journalists waiting around until 9:20 to hear someone less than famous speak. Why? Because the journalists won’t stick around.
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Customer Service: New Rules for a Social Media World by Peter Shankman
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