PETER SHANKMAN

So that little "light" seems to have cancelled my flight. So I sit here near the gate, having already been rebooked on a 1:30am flight, getting me home at 5am, in time for my 8am pitch meeting. And I’ll be friendly. I promise. Anyhow, I get to watch crisis management unfold in front of me. On the plane, the captain came on with the news that flight 455′s plane was going out of service. Before the collective groan could even finish, he followed up with "but, we have a 737-800, a bigger plane, coming in to Palm Beach from Newark." My first thought was, "great, it’ll be in tomorrow morning, and there goes my meeting." He then continued with, "It’s [...]

As I sit here at Palm Beach International Airport, at the gate, on the plane, where I’ve been since 7:35pm (it’s currently 9:51pm) as the crew investigates a "light" on one of the computers, it occurs to me that Wi-Fi isn’t merely confined to the concourse of the airport. And this makes me happy. It also occurs to me that PBI has made a smart airport move by making Wi-Fi free, and announcing it as such. Isn’t good PR, in one form, anything that makes the masses (clients, customers, media, you name it) happier people? Couldn’t that be a form of relating to the public? Rather than sit here and bitch about my two hour delay, I’m getting work done. [...]

and then Demi Moore released a statement that read simply "Stop bitin’ my poses, girl." Give the photo a sec to load. Via Egotastic – www.egotastic.com

Remember my post on how to do a viral campaign correctly? It worked. He got his Sidekick back.

Connie Chung signed off from her last newscast by, simply put, losing her mind.

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Customer Service New Rules for a Social Media World - Buy on Amazon
Customer Service: New Rules for a Social Media World by Peter Shankman
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