PETER SHANKMAN

Fun little note about Apple’s PR team form the AP: Apple’s media blitz wasn’t without its glitches. On NBC’s "Today" show, co-host Meredith Vieira ran into problems trying to get the iPhone to work, laughing that "this is why gadgets drive me crazy." With a team of Apple representatives hovering off-screen, Vieira was supposed to receive a call from co-host Matt Lauer in London. The iPhone—billed by Apple as the most user-friendly smart phone ever—displayed the incoming call, but she couldn’t answer it. Apple spokeswoman Natalie Kerris declined to comment. Ouch. Cool to note that Steve Jobs showed up in Palo Alto and signed autographs, while Steve Wozniak (ex-partner of Jobs, co-founder of Apple) showed up at a Silicon Valley [...]

I got hit in the head with by a bat yesterday. Went to the Singapore Night Safari. Lots of fun – No question – Only problem, I couldn’t take photos of anything. It’s dark. (Because, you see, it’s a NIGHT Safari…) and you can’t use your flash. So photos of all the animals were out. But we saw lions and tigers and cheetahs and otters (my favorite – I totally want one) and sheep and a bat flew at my head and smacked me as it passed, similar to how Karma or NASA tap me on the skull at 6am and say "feed me." And I stole Angelina Jolie’s kid, wearing him around the Safari like a scarf. Actually, he [...]

Paul McNamara at Network World sent me this little blog piece about how an unnamed employee at an unnamed company gave an interview without permission and got canned for it. Sorry to sound like the heartless bastard here, but if the company had a rule about talking to the media without authorization, then that’s exactly what should have happened. Sorry, people, but it comes down to this – There are a thousand opinions about any given incident at any given company. That’s fine. But there should only by one voice. One voice speaks for the company, one voice gets quoted, and one voice tells one story. When I worked at AOL back in the day, I watched the editor next [...]

Thank you, Mika. I thank you. My colleagues thank you. The whole world… Thanks you. Thank you. Paris Hilton Is Not News – Watch more free videos

In a recent television interview, President Bush was asked what he thought of the excuse that people are too busy to exercise. Bush said, "I don’t buy that. I think you set priorities in life, and if exercise is one of your priorities, then you do it." I couldn’t agree more. In the conference at which I just chaired, I gave a three hour "bootcamp" on the last day about creativity. One of my solid rules for being more creative was simply to start exercising, and before any meeting or brainstorm where you have to be on, to make sure you exercise first. It chemically alters your brain to be more creative. (There are studies to back this up, I [...]

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Customer Service New Rules for a Social Media World - Buy on Amazon
Customer Service: New Rules for a Social Media World by Peter Shankman
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