PETER SHANKMAN

<In ad pitch meeting> "So here’s our idea – Those New Yorkers, they’re always running around on those underground busses – I think they call them "subways" or something. Anyhow, what if we put little audio jacks there, and people can listen to our music on the platform through our advertisements?" "Great idea! And I was watching Sex and the City last night, it seems like the city is incredibly safe now, so I doubt anyone would ever steal the iPod the people have to hold in their hands to plug into our ads!" "Definitely! OK. Let’s do it. Good job, guys. Wanna get some dinner?" "Sure! How about Bennigans?" "Sweet!" <end pitch meeting.> Sigh. Who’s brilliant idea was this? [...]

Story here. It would seem we’re in the second half of 2007. Perhaps I was off by a year – but definitely not more than that…

Will be in LA Tuesday through Friday, speaking at the Orange County IABC on Thursday evening. Anyone out that way? Give me a shout, perhaps we can get a drink, or a coffee, or an Iced Chai Latte.

Son. Of. A. Bitch. If I had your number in my phone (if I ever called or texted you, chances are, I did,) can you shoot me an email with your number again? Use whatever email you like, just so long as I get your number again. I seriously feel so freakin’ disconnected right now. Stupid cell phone. Why hasn’t someone made a device that beeps if you’re more than 10 feet away from it? It’s in a cab. I know it is. Back up your numbers, people. My tip of the day. On the plus side, it goes right to voice mail if I call it, so that means someone shut it off. And they probably didn’t know that [...]

The best thing that ever happened to me was getting my first job out of school at America Online. The second best thing was being laid off. I watch this video and I salute every single person there. When we got let go, it was bittersweet. We didn’t know it was coming, which probably made the initial shock harder, but easier overall. These guys had time to prepare. And let me tell you, they did it with style. I can’t stop watching this. I’m no longer crying, but I’m still watching, watching, and watching. This is truly, truly wonderful. All in one take!! Major props and respect to each and every employee, from a fellow AOL Veteran, circa 1995-1997. I [...]

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Customer Service New Rules for a Social Media World - Buy on Amazon
Customer Service: New Rules for a Social Media World by Peter Shankman
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