PETER SHANKMAN

Trying to throw myself into work because tomorrow is the funeral… I’m very, very good at compartmentalizing. This would make for me being a spectacular spy. It also means I’ll probably go on a mass killing spree when my brain explodes by the time I’m 50. But that’s neither here nor there. So I’ve started using my Clear account as more and more airports take it. This thrills me to no end – And now, they’re giving me a month free every time someone signs up for it based on my recommendation. Tha said, if you were thinking about it… SCB98692 - go to www.flyclear.com and enter that code. Other news… There’s not much. Disaboom will have a nice piece airing [...]

Betty Adelstein: May 5, 1909, February 5, 2008. Goodbye, Grandma.

On Wednesday, I posted about my less than lovely stay at the Sheraton Miami-Mart. Well, turns out, people listen. Wednesday at 3pm, my phone rings, and it’s the executive offices of Starwood Preferred Guest. They’ve read my blog, and are beyond, beyond shocked. They were truly amazed, in fact, to find out that a hotel that flies their flag could be so… well… crappy. I’m not going to get into what they’ve done here to make me change my opinion, but suffice it to say, it was significant. They went above and beyond what was expected of them, going so far as to follow up not once, but twice, but make sure I was satisfied. Now, I want to make [...]

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Customer Service New Rules for a Social Media World - Buy on Amazon
Customer Service: New Rules for a Social Media World by Peter Shankman
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