PETER SHANKMAN

You have to be 6-feet tall, thin, and have a killer smile. I could obviously never do PR in Orlando.

Thanks to Overheard in New York Customer: I’ll have an egg omelet. Cook: An egg omelet? Customer: Yeah, one made with eggs. Cook: Thank god you mentioned eggs. I was about to give you an omelet solely made from butter! –Grant’s Restaurant Overheard by: AJ

Was cleaning out my computer last night, and came across this gem, recorded during my 19-hour spur-of-the-moment round-trip to London this past June. I debated whether or not to post it – it’s really mostly ramblings – but the underlying statement is what my underlying statement always is: Doing things a certain way only because they were done that way before is foolish, detrimental, and could, very possibly, hurt you in the long run. Take some chances, have some fun. You can always go back to the “old way” if it doesn’t work. Remember that. OK – Take this with a grain of salt. I was very, very full from a very, very good meal. (And try not to laugh [...]

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Customer Service New Rules for a Social Media World - Buy on Amazon
Customer Service: New Rules for a Social Media World by Peter Shankman
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