PETER SHANKMAN

2 things make me happy during the holiday season. One is a Starbucks Gingerbread Latte. The other is below. Straight, no Chaser, Indiana University’s men’s A Capella troupe. Enjoy. :)

Today’s BPAS interview comes from the largest mall in the world, the Mall of America. Bridget Jewell, MOA’s PR Coordinator, was kind enough to introduce herself, along with her partner in crime, Erica Dao, after my keynote at the Minneapolis PRSA, and offer me a guided tour. My ADHD shines through this interview like NEVER before. I mean, come on – It’s a giant indoor space, filled with MILLIONS of shiny things, EVERYWHERE you look. I’m amazed I was able to keep the camera on Bridget. Most of the time. Enjoy!

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Customer Service New Rules for a Social Media World - Buy on Amazon
Customer Service: New Rules for a Social Media World by Peter Shankman
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