PETER SHANKMAN

With Continental joining the Rebel Star Alliance yesterday, I took a United flight today, from ORD to DFW. First time on United in like, forever, and found something interesting – They let us listen in to the Air Traffic Control radio through our headsets. Totally fascinating – Listened the entire flight. Because I was on United, and not Northwest, I didn’t hear anyone going “Um, hello? Are you there?” But I did hear some fascinating calls, and thought about how they relate to business. Figured I’d share. We were United 775. “United 775, proceed to runway 22R and hold.” “Roger United 775 to runway 22R and hold.” We were told to go to runway 22R and wait for takeoff. I [...]

So I’ve been training for the NYC Marathon for the past six or so months. But here’s the thing – By “training for the past six or so months,” I mean, “doing everything from going to physical therapy to limiting the time I go out, or drink, getting to sleep ridiculously early (even for me) getting up even earlier to go running, and when running hurt too much, biking,” etc. But of course, like there always is, there’s more to the picture… Traveling over 300,000 miles so far this year, (I hit the 300k actual flown number earlier this week) and spending more than two nights each week since January (averaged out) in a hotel, has limited my training. Plus, [...]

If you haven’t already become addicted to the black tar heroin that is @foursquare, you will – It’s just a matter of time. Foursquare is essentially a location based mobile game, where you “check in” at various public areas over the course of your day, supposedly to see if any of your friends are near, but truthfully, to “own” any of those spots, based on frequency of visits. “Ousting” someone on @foursquare is the mobile geek equivalent to successfully staging a bloodless coup. In the end, you’re the leader – until you’re the victim of a coup yourself. Foursquare ousts look like this on Twitter: Obviously, your goal is to attempt Ousts at better places – My ousting Selina M. [...]

OK… Got some pretty cool HARO news today… As you know, HARO is experiencing explosive growth. It’s beyond insane how quickly HARO has grown – we’re beyond thrilled, of course, but with this new power, comes awesome responsibility, as it were. So on Wednesday, HARO will be moving to a new email service provider (ESP). Take five seconds and read this this message, because we’ll touch on what you need to do NOW to make sure you continue to receive the HARO without a problem. WHAT After a multi-solution review, HARO has selected CheetahMail as our new ESP. CheetahMail is going to allow us to provide you with a higher degree of deliverability and timeliness for receipt of your HAROs. [...]

“Hey Peter – Do you have a time goal for the half-ironman?” “Same day would be nice.” Shiny ball ADD Version: I finished my first ever half-ironman, it hurt like hell, my time was 6:58:22. Long story: I’d heard about the Mightyman from several friends, and when a woman I knew, Carin Fox, told me she was doing it, that sort of tipped me over the edge. I’d been training to do one for a while, with my most recent Triathlon the Olympic distance Triathlon in NYC back in July, I figured if I kept upping my bike and run training, I’d be ready for this one. I guess I was. Keep reading. Montauk is on the very tip of [...]

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Customer Service New Rules for a Social Media World - Buy on Amazon
Customer Service: New Rules for a Social Media World by Peter Shankman
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