PETER SHANKMAN

Thanks to my assistant being on vacation, I managed to show up at the airport five hours early for my flight this morning. With time to kill, I started walking around, and came across a Wendy’s. Knowing my burger chain trivia, I knew that Wendy’s serves burgers at any time of the day, even at 5:20am. Ordering a single, as opposed to a triple, out of courtesy to my nutritionist, I waited for my order, and watched the three people after me order. Here’s what was said: “Gimmie a #2 with a Large Coke.” “You got any biscuits? Yeah? Gimmie 2.” “Large coffee, one egg and cheese.” What’s missing from all three transactions? Manners. When did we blatantly lose all [...]

Shiny Ball, ADHD Version for people like me: The “Anonymous query” feature was being abused way too much by those who didn’t need to be anonymous, and hurting the quality of the source responses, so we’re removing it. If you still believe you have a reason to be anonymous (major media, breaking news,etc.,) you can still be anonymous in a different way, until our sources disagree – then we might take action.) Bigger explanation below. Hey gang! (A somewhat long read, but worth 2 minutes out of your morning coffee if you read the HARO.) One of the things I ALWAYS mention when I talk about HARO and how we’ve grown as fast and as well as we have is [...]

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Customer Service New Rules for a Social Media World - Buy on Amazon
Customer Service: New Rules for a Social Media World by Peter Shankman
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