PETER SHANKMAN

Update: Foursquare got in touch with me and explained the problem I’m having. They don’t have a solution just yet, but have added me to the beta list to help test a solution when they find one. Additionally, and and I dont believe connected, Foursquare appears to work in Cape Town, South Africa. At this point, it seeme to be an issue of what the network I’m on is vs. the network Foursquare believes me to be on. Will keep you updated. So I just landed in Frankfurt, Germany. Got ten hours to kill here on my way to South Africa. As the plane taxis to the gate, I launch Foursquare on my Blackberry Bold WorldPhone, and as expected, it [...]

Ready to watch a whole bunch of social media “experts” and gurus” go into cardiac arrest? IF YOU’RE A SMALL BUSINESS, SOCIAL MEDIA WILL NOT SAVE YOU. What WILL save you, is CUSTOMER SERVICE. IF YOU DON’T FOCUS ON CUSTOMER SERVICE FIRST, SOCIAL MEDIA WILL KILL YOU, and no “guru” or “expert” will be able to save your life. Focus on making customer service an AMAZING experience, and people will talk about you. They’ll talk about you online and on social media platforms. And THAT, my friends, will save you.

You know my rants on why public WiFi needs to die. But if you still insist on connecting at the local Starbucks, at least there’s a way to make your Facebook browsing a bit safer. Watch and share the video.

Jumping a little off-point from my usual social media tirades, we find ourselves on an Amtrak headed from NYC to Philadelphia today. We find ourselves in the quiet car, because, well, when almost most people in the universe took tact lessons at the Mubarak School for the Ethically Gifted, the quiet car has the least of them. But then, we find our subject in front of us, oblivious to the blue and white signs that scream “THE QUIET CAR THAT YOU’RE IN IS FOR EVERYONE, NOT EVERYONE EXCLUDING YOU. He’s talking to “Michelle.” I know this, because he’s mentioned her name four times in four minutes. Several minutes of hard staring into the back of his skull later, and I [...]

Hey gang… Nikon is promoting the very cool new picture sharing site MyPictureTown.com,  was nice enough to give me a Nikon COOLPIX S8100 to give away to one lucky reader of my blog. Want it? You know I travel all the time for business, right? Because all conference rooms look the same, I tend to miss out on the cool stuff in the city or place I’m in. So here’s all you have to do: Go to my Facebook Fan Page. “Like” it, if you haven’t already. Then simply upload your best photo you’ve ever taken on the road. Just post the best photo you’ve ever taken, whether on a vacation, business trip, or the like. That’s it! My friend [...]

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Customer Service New Rules for a Social Media World - Buy on Amazon
Customer Service: New Rules for a Social Media World by Peter Shankman
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