PETER SHANKMAN

Instead of resolutions, I’m creating a list of things I’d like to see happen in 2012. Some are industry in nature, some professional, some personal. I encourage you to add yours in the comments, and check back occasionally throughout the year to see how we’re doing. 1) May 2012 be the year that passive aggressive status updates cease. It’d be so nice to see a status update from someone that simply says “I’m pissed off, I need to blow off some steam,” as opposed to “I wish that I lived in a world where people kept their promises and didn’t lie to get what they wanted while other people were left hoping that happens.” Passive-agressiveness helps no one. Don’t be [...]

We’ve got seven days left before 2012. And much like how we do when we have any deadline left to anything, we’ll mostly ignore it until the last possible second. With that, a few ideas on things you can do this week (come on, it’s not like you’re actually that busy this week) that’ll make the next 52 weeks a little easier. Back up, clean out. This week is the perfect chance to upgrade your computer without spending a cent. Back up all your important files to multiple places, then go through your applications one by one: If you don’t remember the last time you used one, trash it. Do the same thing on your iPhone or Droid, and all [...]

As we come towards the end of the year, I wanted to write a post reflecting on what I was hoping to see next year. And of course, for inspiration, I turned to the Internet, which led me, in no particular order, to the following: Cats, goals, dogs, fails, Lindsay Lohan, cats again, Gawker, coffee, coffee makers, naked women, and finally, Wikipedia, where I somehow wound up reading about hobos. But the interesting thing about hobos was this – Not only did they have their own code, (as made popular in the Mad Men episode of the same name), but they also had their own ethical code. That’s right – Hobos had a code of ethical conduct, one to which [...]

Hey skiers, skydivers, anyone who wears a helmet – Check this out! I’ve got a UCLEAR Boomless Microphone, a Helmet Communicator, with Extreme Wind/Noise Cancellation, and High Fidelity Sound to give away! This one is designed for skiers – It’s the UCLEAR HBC120 – And it’s yours to win! All you gotta do is tell me, in the comments, the worst possible place you’ve ever been in your life when you had to make or receive a mobile call you couldn’t ignore. I.e., “I’d just finished eating an undercooked piece of sausage when my boss called with all six of the board members on the phone. As I was running to the bathroom, I had to offer facts, figures, and [...]

Here’s something interesting I just found out a few days ago. Are you getting all the Facebook emails that are being sent to you? As in, the ones in your Facebook mailbox? I’m willing to bet… You’re not. Watch the video below to learn how to make sure you do.

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Customer Service New Rules for a Social Media World - Buy on Amazon
Customer Service: New Rules for a Social Media World by Peter Shankman
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