PETER SHANKMAN

EDITED TO ADD: Meagan isn’t leaving me, and I’m not looking for someone new. She’s still working for me. She just has less to do, since I’m doing a ton more speaking and consulting all around the world. So she just wants more to do, and has my blessing to look for more to do, while continuing to work for me. And no, I haven’t “kicked her to the curb,” as one friend texted me to ask. For those of my age, you’ll recognize the subject as a play on that random Harrison Ford movie. For those not as old as me… Well, this is a post about Meagan. Meagan Walker, for the few who don’t know, is the reason [...]

I’m sitting on CO/UA 1755 from EWR to PBI this morning, and in the seat next to me is a 25-year old, heading down to Palm Beach for a Jewelry convention. Nice enough kid. We start talking. He mentions that he’s just met someone about eight weeks ago and really likes her. Then he says something that jolts me out of my “casual chat” comfort zone. “You’re married, and obviously older. Can I ask you some advice?” *Blink.* I wanted to say “first piece of advice, you little shit, is to not call out the fact that I’m “obviously” older.” But I let it go. He wanted advice on how to deal with this new girl in his life. It [...]

Hey guys. Live from Newark Airport, it’s a VLOG for Friday, January 6th, 2012!

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Customer Service New Rules for a Social Media World - Buy on Amazon
Customer Service: New Rules for a Social Media World by Peter Shankman
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