Comments on: A quick study in Customer Service with TD Bank http://shankman.com/a-quick-study-in-customer-service/ CEO. Angel Investor. Entrepreneur. Adventurist. Wed, 16 May 2012 14:54:59 +0000 hourly 1 http://wordpress.org/?v=3.1.3 By: Doug Krugman http://shankman.com/a-quick-study-in-customer-service/comment-page-1/#comment-11248 Doug Krugman Fri, 26 Feb 2010 00:48:37 +0000 http://shankman.com/?p=2135#comment-11248 So long as that person wasn't totally clueless and you don't see a bunch of new fees on you next statement, that was impressive. Now I'd like to see you try that with PayPal... So long as that person wasn’t totally clueless and you don’t see a bunch of new fees on you next statement, that was impressive.

Now I’d like to see you try that with PayPal…

]]> By: Dan Ehrmann http://shankman.com/a-quick-study-in-customer-service/comment-page-1/#comment-11236 Dan Ehrmann Wed, 24 Feb 2010 23:01:41 +0000 http://shankman.com/?p=2135#comment-11236 Peter, one side comment. You may have violated various federal laws by recording the conversation without letting the other party know that you were doing so. TD had a recorded message that your call might be monitored or recorded. You should have done the same... Peter, one side comment. You may have violated various federal laws by recording the conversation without letting the other party know that you were doing so.

TD had a recorded message that your call might be monitored or recorded. You should have done the same…

]]> By: Anne Green http://shankman.com/a-quick-study-in-customer-service/comment-page-1/#comment-11223 Anne Green Tue, 23 Feb 2010 22:12:06 +0000 http://shankman.com/?p=2135#comment-11223 I love my Bank. I use Royal Bank on Glen Erin in Mississauga. Ontario. We have a USD Account & a CAD Account and a Business account, RESP, 2 RRSP, 2 Mortgages (House and Cottage), 2 credit cards (personal and business), a kids account, a line of credit and an investment account. We actually started out with TD opening an account there as soon as we moved to Canada from the U.S. Want to know why I'm with RBC and not TD now? They would not give us a mortgage EVEN THOUGH we had a pristine credit record in the U.S. and a 6 figure income, no outstanding debt and 20% to put down. They said we needed to build a credit record here in Canada. Funny, RBC had no problem. I've always found RBC be outstanding. Maybe I would have liked TD too... if they had bothered to get to know me. I love my Bank. I use Royal Bank on Glen Erin in Mississauga. Ontario. We have a USD Account & a CAD Account and a Business account, RESP, 2 RRSP, 2 Mortgages (House and Cottage), 2 credit cards (personal and business), a kids account, a line of credit and an investment account.

We actually started out with TD opening an account there as soon as we moved to Canada from the U.S. Want to know why I’m with RBC and not TD now? They would not give us a mortgage EVEN THOUGH we had a pristine credit record in the U.S. and a 6 figure income, no outstanding debt and 20% to put down. They said we needed to build a credit record here in Canada.

Funny, RBC had no problem. I’ve always found RBC be outstanding. Maybe I would have liked TD too… if they had bothered to get to know me.

]]> By: Anna Withrow http://shankman.com/a-quick-study-in-customer-service/comment-page-1/#comment-11217 Anna Withrow Tue, 23 Feb 2010 19:15:16 +0000 http://shankman.com/?p=2135#comment-11217 I've had an account with TD since I was a kid. The customer service experience at TD was nothing special until their merger with Canada Trust – then, presto, everything changed.  Now regardless of whether I phone, email or visit a branch in person, the customer service is consistently responsive, friendly, attentive, helpful and they actually offer me solid advice on saving money without trying to upsell me. I wouldn't consider moving my banking anywhere else. I’ve had an account with TD since I was a kid. The customer service experience at TD was nothing special until their merger with Canada Trust – then, presto, everything changed.  Now regardless of whether I phone, email or visit a branch in person, the customer service is consistently responsive, friendly, attentive, helpful and they actually offer me solid advice on saving money without trying to upsell me. I wouldn’t consider moving my banking anywhere else.

]]> By: Jeff Chatterton http://shankman.com/a-quick-study-in-customer-service/comment-page-1/#comment-11215 Jeff Chatterton Tue, 23 Feb 2010 18:30:35 +0000 http://shankman.com/?p=2135#comment-11215 You know that TD stands for "Toronto Dominion," right, Peter? Leave it to us polite Canadians. :) You know that TD stands for “Toronto Dominion,” right, Peter?

Leave it to us polite Canadians. :)

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