PETER SHANKMAN

When you hire a professional contractor to do the job you could do, so it’ll be “perfect,” as opposed to just “done.”

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It’s 7:20am, and I’m at Newark Airport for a flight to Vegas to speak at the Social Media Strategies Summit, as well as keynote another private conference, and have a meeting with a major hotel group. Knowing I wanted to work all five hours of my flight, I got to sleep super-early last night, sure that a solid eight hours would guarantee my alertness for the entire fight, allowing me to be super-work-like, and get a ton of stuff done. Sadly, as you can see from below, this won’t be the case. Sigh. Have a good day, everyone.

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So I get an email today, criticizing me for congratulating the Giants in the HARO this morning by using the term “my NY Giants.” Apparently, I’m pompous and self-centered for saying “My” as opposed to “Our.” I responded that today, after an awesome win, I think everyone in NYC considers the Giants “theirs,” and more importantly, is that really the most important thing for them to worry about in their busy day? To which I get this vitriolic reply, stating that I’m completely full of shit, and that I’m nothing but a braggart, who should learn to be nicer to people. Me. I should learn to be nicer to other people. The guy who invites anyone to ask me any [...]

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Today, Woody Harrelson’s PR agent decided to “kick things up a notch.” Instead of a typical press event for Woody’s new film “Rampart,” this press agent decided to show his level of “internet prowess” and offer Woody Harrelson up for interviews on Reddit, one of the most “real” Internet sites out there. (By “real,” I mean that it’s pretty much full of people who have their bullshit filters on a constant “ten” and can pick out when something is hype in about two seconds. So, of course, they did. You can read the post, and the resulting crap that Woody Harrelson got here. It ain’t pretty. While it’s fun to try new things, you have to KNOW YOUR AUDIENCE! When [...]

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While I’m sitting in my room at the W London, looking out the windows and also zoning out to CNN, it occurs to me – Why don’t hotels simply install flat windows that also have TVs in them – They use illumination-blocking technology that came out ten years ago and is hella cheap now to darken the window a bit the moment the TV is turned on. They save on precious room space, and it looks super-cool. Allows for much, much bigger screens, and when people want to go to sleep, they just shut off the tv, and the curtains come down and darken the room. Am I the only weirdo who thinks this way? What “weird” things can you [...]

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Customer Service New Rules for a Social Media World - Buy on Amazon
Customer Service: New Rules for a Social Media World by Peter Shankman
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