I posted a very simple question the other day: What’s your one secret weapon to amaze and astound customers and clients? The responses were awesome. A lot of them are common sense things that no one bothers to do. (Remember, I always tell people that to succeed, you just have to be one level above crap,) but others are things I never even thought of. So here are 9 ways to amaze and astound your clients and customers today. Do these things. The results you’ll get will range from “cool” to “awesome” to “holy shit, I landed a million dollar account today!” @MeganMWagner says “Smile when you’re on the phone with clients or customers. They’ll know it.” She’s right. Here’s [...]

If you happened to miss it live last month, my TEDx Times Square talk is finally live on Youtube. Feel free to share it if you like it!

5/10/13 Update: Ah, yes… John Gruber called me a “blowhard,” and blew up my traffic. I’d call him a douche, but he has more traffic than me, so my insulting him won’t help him as much as him insulting me, so I’ll leave it at this: When I had my Segway in NYC, I was featured on the front page of USA Today. A two page spread in the Daily News. A two page spread in the NY Post. In NY Newsday. Etc., etc., etc. Why? Because it was new, and the media liked to talk about new geeky things. Problem was, I said all the wrong things to the media, JUST LIKE SCOBLE IS DOING NOW. The photo of [...]

This is a personal post. This isn’t about branding or advertising. This isn’t about social media or marketing. It’s about a guy who’s about to become a father for the first time in the next week to ten days, and his confusion – When my daughter is born, she’ll soon be old enough to understand what tragedy is, like the one today in Boston. What do I tell her when she asks why it happens? I ask people much more knowledgable than me – What do I say to her? When she’s old enough to understand that there are bad people out there who want to hurt good people, and sometimes they succeed, how do I explain it to her [...]

Apologies to those who work strictly in “social media,” but I’m about to blaspheme a bit. Imagine for a second, the following scenario: You light a match to light a candle in your living room. After lighting the candle, instead of blowing it out, you drop it on the floor. After five seconds, the rug catches fire, then the fire spreads to the curtains, eventually engulfing the whole room. Only after the fire has spread throughout your entire house, do you call the fire department, and when they finally arrive and put out the fire, you get to work rebuilding your entire house and replacing all your possessions.   You do all this because you don’t bother blowing out the [...]