The beauty of constant attention to great service means that when you do stand up to a customer bully, all your other customers will have your back.
Here's where I question everything, and occasionally give some good advice. Enjoy.
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A Still Needed Primer on Tweeting During a Crisis, Whether You’re a Brand, a Celeb, or just a Human Being
What else are you going to do on a Friday night when you've just had a root canal and can't leave your apartment?