Hat tip: The Atlantic
Airlines haven't been having a good year - heck - decade. Sometimes, it's small moves that help turn them around
It's 2014 - "I'm so tired" is no longer a badge of honor, it's a sign of incompetence.
How freaking hard is it to be on time or to call when you say you will? If you can't manage that ridiculously simple task, I'm done with you.
@rlux @davidfcarr @mattdorey I'll take it.