On today’s lesson of “What did we learn?” we examine one Ashton Kutcher – Twitter’s biggest cheerleader, short of Lady Gaga. A Twitter hero from the start, his eight-million followers boasts a mighty big audience. As I’ve said many times, for many, social media is simply a better way to screw up to a much larger audience in a much shorter amount of time. Ashton proved that last week, when he defended Penn State’s fired coach without knowing all the facts of why he was fired. Kutcher immediately took a ton of grief for his defense, and backpedaled, realizing what he did, and admitting that he screwed up. He did the complete and total right thing. He screwed up, he [...]

Another in the popular “How To Be Taken Seriously” category. It all comes down to personal trust, whether you’re a one-person shop, a small business, or a multi-billion dollar corporation. As I’ve mentioned a few times already, I finally bought an apartment in Manhattan. Years of renting have come to a close as I signed close to 1,453 documents over the course of an afternoon in exchange for two lock keys and one mailbox key. I’m a homeowner. Yes, it’s scary as hell, with each day bringing up more scariness excitement than the day before. But the one thing that keeps me smiling is this: Because I own, I can create. Or, in less dramatic terms, I can mold my [...]

I woke up on a random morning last week and did what I always do – Fed the cat, made coffee, stumbled towards the shower, and eventually, sat down at my desk, and launched Chrome with the five tabs I’ve programmed to open at startup. Two of those tabs are Facebook. Facebook.com, and my (I hate this term) “like page.” I go through the people in my network, then look at any posts or comments on the “like page,” and respond accordingly. This is a daily thing. I do it every morning, whenever morning happens to fall in the part of the world I’m currently in. This morning, though, something was different. I’d been invited to try Facebook’s new “Timeline” [...]

Today, I am simply NOT Mary F’ing Sunshine. One of the joys of running a small business (or having any kind of job, really) is that usually, you really like it. “Usually,” however, is the clutch. There are days when you just won’t like it. You’ll be in a shitty mood, either from work or something else, yet you still have to go in and smile like you’re the happiest person in the world, not a thing bothers you, and life is just a bowl of ripe, freaking peaches. See the problem? I’m having one of those days now. It’s a fun little combination of things. A fight with the fiancé. A bad workout, coupled with a trainer who weighs about [...]

And I’m feelin’… So good. Some great personal news below this awesome George Michael video. Last June, 2010, HARO was acquired by Vocus, Inc. It was a great day, and the perfect culmination to an amazing three years of building the best PR repository in the entire world. In just under 30 months, HARO turned from something I’d send to friends into a game changer – something that thousands upon thousands of people relied on each day to get publicity, exposure, and grow their businesses. It was massive. Over time, I noticed that the number of PR firms using HARO peaked at “all of them,” and the number of small businesses using HARO kept growing at a rapid, rapid pace. [...]