PETER SHANKMAN

Paul McNamara at Network World sent me this little blog piece about how an unnamed employee at an unnamed company gave an interview without permission and got canned for it. Sorry to sound like the heartless bastard here, but if the company had a rule about talking to the media without authorization, then that’s exactly what should have happened. Sorry, people, but it comes down to this – There are a thousand opinions about any given incident at any given company. That’s fine. But there should only by one voice. One voice speaks for the company, one voice gets quoted, and one voice tells one story. When I worked at AOL back in the day, I watched the editor next [...]

)There are headlines… Then there are headlines. This simply can’t be an accident. It simply can’t be. But it’s up there. So either it’s the best accident in the world, or someone’s going to be fired tomorrow morning. Either way, I’ve copied the image and pasted it below as well, so that when it IS changed, we have the original for all time. Thanks, Sports Network and WSOCTV, for the best headline all day. And if Angel is available, I’ve got some friends who I’m sure would like to meet him. (Thanks Doctor Noh for the heads up.)

As I sit here in Napa helping to produce a conference,  I couldn’t help but comment on that headline from Reuters, which talks about how Paris is going to fire her publicist. Why? Because… Hilton said her publicist had told her she was permitted to drive for work-related reasons after the first 30 days of her license suspension late last November, and she relied on that. I’m sorry? It’s your PUBLICIST’S FAULT? Spoiled brat. Go to jail. You’ll become someone’s girlfriend, learn a lesson, and you know damn well, come out and wind up with a new reality show about the experience. Deal with it. It’s only 45 days. Which will be knocked down to a week, at the most.

The UK’s Daily Mail is talking about how Sony, after apparently smoking WAY too much crack, decided that it would be smart to promote the launch of a new violent video game by having a FRESHLY SLAUGHTERED GOAT at their launch party, as well as inviting people to reach inside the "still warm" goat and eat offal from its stomach. Areyoufreakingkiddingme? Sony is ALREADY the number one target for violence in video games – I know – I used to rep GameWEEK Magazine – Try handling crisis comms for GameWEEK at e3 a week after Columbine… This is just brutally stupid. Oh, and also? It’s really freaking CRUEL. You don’t kill animals to sell video games. Photo from the Daily [...]

Dear US Netcom: You’re never allowed to do PR again. For Google, I offer this: Dear US Netcom: You suck. Hey Kim Cooke, Mark Hefley, Jeff Warhol and JJ Kelly: No reporter I know will ever write about you. Ever. Except to talk about what opportunistic weasels you are. Consider getting new jobs. Consider changing your name. Some guy who tried to sue his jDate is now living in another city under an assumed name because of this blog. You think I can’t point out to the entire WORLD how disgusting you are? (For Google) Kim Cooke, Mark Hefley, Jeff Warhol and JJ Kelly+opportunistic+jackals I’ve said this many times. NEVER USE NATURAL DISASTERS, CRISISES, OR THE DEATHS OF INNOCENTS TO [...]

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Customer Service New Rules for a Social Media World - Buy on Amazon
Customer Service: New Rules for a Social Media World by Peter Shankman
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