PETER SHANKMAN

Well, this should go over well. Basically, Apple’s lawyers are arguing that unlike journalists or whistle-blowers, all online media does is "feed the public’s insaitable desire for information." And that’s different from a journalist, how, exactly? ZD writes it up this way: Its lawyers say in court documents that Web scribes are not "legitimate members of the press" when they reveal details about forthcoming products that the company would prefer to keep confidential. Do we agree? Disagree? If I break some news that Apple (or anyone, really) prefers to keep quiet, how is that different than if the Daily News or Times or BBC broke it? Just because I’m breaking it online, I’m "less" of a journalist? I call BS. [...]

He’s (counting this one) been in at least three blogs already. If he was smart, he’d put a Paypal address on the bottom of the sign. I’m just sayin’. Via A California Girl in Kansas

Unthread the rude eye of rebellion And welcome home again discarded faith. King John William ShakespeareAct 5, Scene 4 It’s back. And I’ll be there. Again. Who amongst us, which men (and women) doth summon their courage (and defy their nights and social lives for 14 days) and joinest me?     But we in it shall be remembered-     We few, we happy few, we band of brothers;     For he to-day that sheds his blood with me     Shall be my brother; be he ne’er so vile,     This day shall gentle his condition;     And gentlemen in England now-a-bed     Shall think themselves accurs’d they were not here,     And [...]

Download 0712051528.3g2  (It’s a quicktime movie file.) This is why I carry my camera phone with video EVERYWHERE. Standing in line at Chase when the teller and a customer start getting into it- The shit went DOWN at Chase on 57th and 6th! With the proliferation of cameraphones, we’re going to see more and more and more of this. This was the highlight of my day. Chase: Where the right relationship is… I’LL KICK YOUR FREAKIIN’ ASS!! My bet is  that as camera phones become more and more commonplace, employers are going to implement training to teach customer service reps that a camera could be ANYWHERE.

USA Today has an article on how your blog can get you fired. The sign of the end of the world? NOWHERE in the article is MicroPersuasion’s Steve Rubel quoted. Start storing the bottled water now.

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Customer Service New Rules for a Social Media World - Buy on Amazon
Customer Service: New Rules for a Social Media World by Peter Shankman
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