So I get an email today, criticizing me for congratulating the Giants in the HARO this morning by using the term “my NY Giants.” Apparently, I’m pompous and self-centered for saying “My” as opposed to “Our.” I responded that today, after an awesome win, I think everyone in NYC considers the Giants “theirs,” and more importantly, is that really the most important thing for them to worry about in their busy day? To which I get this vitriolic reply, stating that I’m completely full of shit, and that I’m noting but a braggart, who should learn to be nicer to people. Me. I should learn to be nicer to other people. The guy who invites anyone to ask me any [...]

I’ve said it before – We don’t currently live in a world that regularly expects excellent customer service. In fact, with each passing generation, the customer service bar is actually lowered a bit more. Example: In the 50s, you’d drive into a gas station, and four uniformed attendants would rush over, each handling a different chore, from checking your oil, to pumping your gas, to cleaning your windows, and other basic automobile tasks. It was simply what was done. Can you imagine that? Four guys, waiting for you to drive in, and actually running to service you? I was driving to Atlantic City last week to give a speech, and stopped in to get gas. Because New Jersey is one [...]

Why You’re Always Broke I spent last weekend in Florida, jumping out of airplanes. When I had some downtime (no pun intended,) I was doing some quick homework as to my expenses last year. I came up with ten reasons we waste money, and how to prevent them. A ton of them I’d already been doing, but I thought of a few new ones, as well. Hope they help you, too. Why you’re always broke: 10) You’re broke because you mistakenly believe that coffee served by a person in a green apron tastes better than coffee you make yourself at home. $4 a day, $20 a week, $80 a month, $960 a year on the cup of coffee you get [...]

First off: I will not, under any circumstances, reveal the company I mention below until after they’ve made their own announcement, if they ever do, so don’t ask me. I might never mention it. Who knows. Also, some of the information I’m posting here has been redacted. Everyone is always concerned about digital espionage. “My account was hacked!” “I clicked on a bad link!” “Fifty million credit card numbers were stolen!” The fact is, however, that digital espionage is the least worrisome thing for the majority of companies. The chances of your company getting “hacked” and information being stolen is minimal, compared to getting in trouble due to the stupidity of your employees. I was flying home this past weekend [...]

Instead of resolutions, I’m creating a list of things I’d like to see happen in 2012. Some are industry in nature, some professional, some personal. I encourage you to add yours in the comments, and check back occasionally throughout the year to see how we’re doing. 1) May 2012 be the year that passive aggressive status updates cease. It’d be so nice to see a status update from someone that simply says “I’m pissed off, I need to blow off some steam,” as opposed to “I wish that I lived in a world where people kept their promises and didn’t lie to get what they wanted while other people were left hoping that happens.” Passive-agressiveness helps no one. Don’t be [...]