PETER SHANKMAN

Download 0712051528.3g2  (It’s a quicktime movie file.) This is why I carry my camera phone with video EVERYWHERE. Standing in line at Chase when the teller and a customer start getting into it- The shit went DOWN at Chase on 57th and 6th! With the proliferation of cameraphones, we’re going to see more and more and more of this. This was the highlight of my day. Chase: Where the right relationship is… I’LL KICK YOUR FREAKIIN’ ASS!! My bet is  that as camera phones become more and more commonplace, employers are going to implement training to teach customer service reps that a camera could be ANYWHERE.

I love Google’s SMS feature. Simply text your question (for instance, Tapio 29 Restaurant New York City) to GOOGL (or 46645) and it comes back with a text message, two seconds later, with the address. So simple, so brilliant. Anyhow, Yahoo! has just launched theirs, (Text 92466 – YAHOO) as well. Let’s play with them both, and see which one is better. PS: Obligatory Camera-Phone photo of the day (to be posted when talking about anything mobile… My joint dog, from the 4th of July.

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Customer Service New Rules for a Social Media World - Buy on Amazon
Customer Service: New Rules for a Social Media World by Peter Shankman
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