PETER SHANKMAN

So I get an email today, criticizing me for congratulating the Giants in the HARO this morning by using the term “my NY Giants.” Apparently, I’m pompous and self-centered for saying “My” as opposed to “Our.” I responded that today, after an awesome win, I think everyone in NYC considers the Giants “theirs,” and more importantly, is that really the most important thing for them to worry about in their busy day? To which I get this vitriolic reply, stating that I’m completely full of shit, and that I’m nothing but a braggart, who should learn to be nicer to people. Me. I should learn to be nicer to other people. The guy who invites anyone to ask me any [...]

I woke up on a random morning last week and did what I always do – Fed the cat, made coffee, stumbled towards the shower, and eventually, sat down at my desk, and launched Chrome with the five tabs I’ve programmed to open at startup. Two of those tabs are Facebook. Facebook.com, and my (I hate this term) “like page.” I go through the people in my network, then look at any posts or comments on the “like page,” and respond accordingly. This is a daily thing. I do it every morning, whenever morning happens to fall in the part of the world I’m currently in. This morning, though, something was different. I’d been invited to try Facebook’s new “Timeline” [...]

The following story is entirely true. More importantly, I swear on my entire professional reputation and all I hold dear to me that the story below was in no way staged, planned in advance, or in any way faked. This is real. And most importantly: This is AMAZING. When my alarm clock went off at 3:30 this morning, I knew I was in for a long day. I was catching a 7am flight out of Newark to Tampa, Florida, for a lunch meeting in Clearwater, then heading back to Newark on a 5pm flight, getting me in around 8:10pm, and with any luck, to my apartment by 9 or so. We all have days like that, they happen from time [...]

Another in the continuing series of How to Be Taken Seriously – This one involves knowing when NOT to talk. I used to have this totally insane, very loud friend, who’d call me up on random weekdays and be all like, “I don’t want to go to work today. Let’s go to a spa.” I usually turned her down, but the one time I went, I remember the spa having a sign that’s stuck with me to this day. It said simply… “Embrace the Silence.” The concept was simple. You were in a spa. You were waiting for your treatment, or just got out of one. You were relaxed. It was quiet. There was no need to talk, or jump [...]

So who’s going to Blogworld in November in Los Angeles? Guess who’s keynoting it? And guess what – Entering code PETER on this registration page will save you a TON of cash on registration. Seriously. It will, on TOP of the early registration discount. Go register now, and we’ll have a massively good time in LA.

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Customer Service New Rules for a Social Media World - Buy on Amazon
Customer Service: New Rules for a Social Media World by Peter Shankman
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