PETER SHANKMAN

So I get an email today, criticizing me for congratulating the Giants in the HARO this morning by using the term “my NY Giants.” Apparently, I’m pompous and self-centered for saying “My” as opposed to “Our.” I responded that today, after an awesome win, I think everyone in NYC considers the Giants “theirs,” and more importantly, is that really the most important thing for them to worry about in their busy day? To which I get this vitriolic reply, stating that I’m completely full of shit, and that I’m noting but a braggart, who should learn to be nicer to people. Me. I should learn to be nicer to other people. The guy who invites anyone to ask me any [...]

I’m sitting on CO/UA 1755 from EWR to PBI this morning, and in the seat next to me is a 25-year old, heading down to Palm Beach for a Jewelry convention. Nice enough kid. We start talking. He mentions that he’s just met someone about eight weeks ago and really likes her. Then he says something that jolts me out of my “casual chat” comfort zone. “You’re married, and obviously older. Can I ask you some advice?” *Blink.* I wanted to say “first piece of advice, you little shit, is to not call out the fact that I’m “obviously” older.” But I let it go. He wanted advice on how to deal with this new girl in his life. It [...]

Instead of resolutions, I’m creating a list of things I’d like to see happen in 2012. Some are industry in nature, some professional, some personal. I encourage you to add yours in the comments, and check back occasionally throughout the year to see how we’re doing. 1) May 2012 be the year that passive aggressive status updates cease. It’d be so nice to see a status update from someone that simply says “I’m pissed off, I need to blow off some steam,” as opposed to “I wish that I lived in a world where people kept their promises and didn’t lie to get what they wanted while other people were left hoping that happens.” Passive-agressiveness helps no one. Don’t be [...]

We’ve got seven days left before 2012. And much like how we do when we have any deadline left to anything, we’ll mostly ignore it until the last possible second. With that, a few ideas on things you can do this week (come on, it’s not like you’re actually that busy this week) that’ll make the next 52 weeks a little easier. Back up, clean out. This week is the perfect chance to upgrade your computer without spending a cent. Back up all your important files to multiple places, then go through your applications one by one: If you don’t remember the last time you used one, trash it. Do the same thing on your iPhone or Droid, and all [...]

As we come towards the end of the year, I wanted to write a post reflecting on what I was hoping to see next year. And of course, for inspiration, I turned to the Internet, which led me, in no particular order, to the following: Cats, goals, dogs, fails, Lindsay Lohan, cats again, Gawker, coffee, coffee makers, naked women, and finally, Wikipedia, where I somehow wound up reading about hobos. But the interesting thing about hobos was this – Not only did they have their own code, (as made popular in the Mad Men episode of the same name), but they also had their own ethical code. That’s right – Hobos had a code of ethical conduct, one to which [...]

BOOK
PETER TO SPEAK
Want to hire me for your conference or event? I've spoken at events ranging from 10 to 2,500 people. Let's chat!
LET'S CHAT!
SIGN UP
FOR THE NEWSLETTER
Want to stay up-to-date? Enter your email below to sign up for my newsletter. It is safe and you'll never get spammed.
Customer Service New Rules for a Social Media World - Buy on Amazon
Customer Service: New Rules for a Social Media World by Peter Shankman
VIEW ALL BOOKS BY PETER
TWITTER
Use what talent you possess: the woods would be very silent if no birds sang except those that sang best.
FOLLOW PETER ON TWITTER
Web Design & Development by the New Possibilities Group, LLC