PETER SHANKMAN

Instead of resolutions, I’m creating a list of things I’d like to see happen in 2012. Some are industry in nature, some professional, some personal. I encourage you to add yours in the comments, and check back occasionally throughout the year to see how we’re doing. 1) May 2012 be the year that passive aggressive status updates cease. It’d be so nice to see a status update from someone that simply says “I’m pissed off, I need to blow off some steam,” as opposed to “I wish that I lived in a world where people kept their promises and didn’t lie to get what they wanted while other people were left hoping that happens.” Passive-agressiveness helps no one. Don’t be [...]

We’ve got seven days left before 2012. And much like how we do when we have any deadline left to anything, we’ll mostly ignore it until the last possible second. With that, a few ideas on things you can do this week (come on, it’s not like you’re actually that busy this week) that’ll make the next 52 weeks a little easier. Back up, clean out. This week is the perfect chance to upgrade your computer without spending a cent. Back up all your important files to multiple places, then go through your applications one by one: If you don’t remember the last time you used one, trash it. Do the same thing on your iPhone or Droid, and all [...]

As we come towards the end of the year, I wanted to write a post reflecting on what I was hoping to see next year. And of course, for inspiration, I turned to the Internet, which led me, in no particular order, to the following: Cats, goals, dogs, fails, Lindsay Lohan, cats again, Gawker, coffee, coffee makers, naked women, and finally, Wikipedia, where I somehow wound up reading about hobos. But the interesting thing about hobos was this – Not only did they have their own code, (as made popular in the Mad Men episode of the same name), but they also had their own ethical code. That’s right – Hobos had a code of ethical conduct, one to which [...]

Another in the series “How to be Taken Seriously.” This time, we’ll focus on not being full of shit. I’ve got an exercise for you. For the next seven days, make a concerted effort to count how many people with whom you come in contact who end your conversation with “I’ll call you,” or “Let’s get coffee!” or “We should connect for a drink!” In two weeks, go back and visit the list you made, and see how many of them followed up on their suggestion. The answer will more than likely be “none.” We live in a world where 99% of the people you meet are full of shit. It just is. It’s not up for debate, it’s not [...]

I love the fact that I sit on boards. It means I get to give away super-cool free stuff. Today, I get to give away a Winter Jacket (just in time) at ScotteVest. Like the kind I have. Want to win A Fleece 5.0? ScotteVest? Perfect for winter? Here’s all you have to do: Someone tweeted me this morning with a speaking opportunity – But they did it to @peter. When they didn’t get a response, they tweeted to @shankman. By this point, I was notified by more than one person that this tweeter thought I just wasn’t replying. *Facepalm.* So it occurred to me that I might want to do a better job branding my Twitter name. That’s where you [...]

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Customer Service New Rules for a Social Media World - Buy on Amazon
Customer Service: New Rules for a Social Media World by Peter Shankman
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