PETER SHANKMAN

So I get an email today, criticizing me for congratulating the Giants in the HARO this morning by using the term “my NY Giants.” Apparently, I’m pompous and self-centered for saying “My” as opposed to “Our.” I responded that today, after an awesome win, I think everyone in NYC considers the Giants “theirs,” and more importantly, is that really the most important thing for them to worry about in their busy day? To which I get this vitriolic reply, stating that I’m completely full of shit, and that I’m nothing but a braggart, who should learn to be nicer to people. Me. I should learn to be nicer to other people. The guy who invites anyone to ask me any [...]

Any Angry Birds junkies in the house? “Hi, my name is Peter, and I’ve spent countless hours playing Angry Birds, when I should have been working.” I think we can all relate. But rather than give you the guidance and help you need to break your Angry Birds addiction, I’m here to feed it. What if you didn’t just have to play Angry Birds on your iPad, Droid, iPhone, Browser, Computer, or other device? What if you could play it live, in real life, in your living room? Flinging Angry Birds into houses of Pigs right from your couch? Or on the Kitchen Table? Flinging Angry Birds at the cat? Why not! You all know K’NEX, right? You’ve been playing [...]

I’ve said it before – We don’t currently live in a world that regularly expects excellent customer service. In fact, with each passing generation, the customer service bar is actually lowered a bit more. Example: In the 50s, you’d drive into a gas station, and four uniformed attendants would rush over, each handling a different chore, from checking your oil, to pumping your gas, to cleaning your windows, and other basic automobile tasks. It was simply what was done. Can you imagine that? Four guys, waiting for you to drive in, and actually running to service you? I was driving to Atlantic City last week to give a speech, and stopped in to get gas. Because New Jersey is one [...]

All you need to know about Advertising, Marketing, and Social Media, in two minutes, with Bob Knorpp and myself! Enjoy, and comments welcome!

Here’s something interesting I just found out a few days ago. Are you getting all the Facebook emails that are being sent to you? As in, the ones in your Facebook mailbox? I’m willing to bet… You’re not. Watch the video below to learn how to make sure you do.

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Customer Service New Rules for a Social Media World - Buy on Amazon
Customer Service: New Rules for a Social Media World by Peter Shankman
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