PETER SHANKMAN

Instead of resolutions, I’m creating a list of things I’d like to see happen in 2012. Some are industry in nature, some professional, some personal. I encourage you to add yours in the comments, and check back occasionally throughout the year to see how we’re doing. 1) May 2012 be the year that passive aggressive status updates cease. It’d be so nice to see a status update from someone that simply says “I’m pissed off, I need to blow off some steam,” as opposed to “I wish that I lived in a world where people kept their promises and didn’t lie to get what they wanted while other people were left hoping that happens.” Passive-agressiveness helps no one. Don’t be [...]

Welcome to December, where the majority of us don’t do anything productive. Instead, we half-ass through the month, with the self-fulfilling assumption that “everyone else is out of the office.” Turns out, we’re all still in the office. We don’t actually leave the office until around December 20th, and we all do it at the same time, headed to the same airports, on the same flights, and wonder why it’s so damn crowded! With that, I offer these ten tips as a way to get out of town painlessly this holiday, whether you’re going to Grandma’s, back home, or to an island off the coast of Portugal. These tips work. Trust me. I travel close to 250,000 miles per year [...]

According to various media outlets, on Wednesday, November 24th, a bunch of misguided idiots are attempting to get people who, on average, fly twice a year, to participate in something called “National Opt-Out Day,” wherein they’d like all of these twice-a-year travelers to refuse the Backscatter technology TSA scanners at the airports, and instead, ask for pat-downs. The flawed logic of these massively misguided protest organizers is that if everyone does it, it’ll slow down security lines across the country, resulting in massive flight delays, and “will show the government that we object.” Holy crap on a stick, the end of days is coming – I’m actually leaning towards siding with the TSA on this one. Sort of. First off, [...]

Live from PRSA Miami, where I just arrived, I offer this fun little story: Every once in a while, you get shocked. Continental Airlines has a new system where if you go to a link on your Blackberry, the TSA can scan the screen and you don’t have to print out the boarding pass. I obviously knew I HAD to do it this morning and have hilarity ensue as I stood at security when they wouldn’t accept it, as I waited for 50 agents plus 12 supervisors plus the mayor of Newark and the President of Continental to show up, all while being strip-searched. And it was 4:45am. But I did it anyway, because hey, I’m like a human version [...]

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Customer Service New Rules for a Social Media World - Buy on Amazon
Customer Service: New Rules for a Social Media World by Peter Shankman
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