PETER SHANKMAN

Heading out on Wednesday for a week in Singapore, I’ve been invited to chair Mobile Content World Asia 2007 , so I’m heading out to do just that. 27 hours of travel time. Without alcohol. Oh, I’m going to be pleasant upon landing. I might just spit my gum on the ground just to get arrested and caned – it might feel good. I did, however, do some research, and find that there’s a 5,000 meter race in Singapore on Sunday. After one Skype call (I LOVE SKYPE!) I managed to get an entry. I have no idea what kind of people I’ll be competing against, so I go in fully expecting to come in last. Anyhow, if you find [...]

So who’s the bigger idiot? Me, for going to the lobby of my hotel and seeing two company-provided cars – one to take people to Miami International Airport, and one to take people to Fort Lauderdale, then, after looking at my ticket that says FORT LAUDERDALE, getting into the Miami car, and not realizing it until I’m there… OR… The two different TSA officials at MIAMI INTERNATIONAL AIRPORT, who, after matching my face to my ID to my ticket that said FORT LAUDERDALE AIRPORT, said, "go right ahead, sir," and let me go through security? I get to my gate, noticing that not only is my flight not there, but the gate LETTER doesn’t match. Cue sick feeling in stomach [...]

So in my previous post, written a few hours ago, I was sitting in the President’s Club at IAH, listing my favorite books while waiting for my flight to Reno. One of those books is The Parachute and Its Pilot, by Brian Germain. It’s sort of a Skydiving Bible. I arrive in Reno, NV, and head out to catch my shuttle bus to my hotel. (I’m at a conference for a few days.) As I’m walking to the shuttle bus area, a guy asks me if I know which way the shuttle bus area is. I tell him to follow me. Then I stop. Dumbstruck. "Um," I say, "Aren’t you Brian Germain?" "Yeah, how are ya?" Ever have moments like [...]

Only one thought went through my head as I got back to my hotel room after spending the day on the show floor, in meetings, and getting 50,000 volts jolted through my body, and that thought was, "GET A DRINK." My night was supposed to start off by Tunnel Flying with Nicole Sheridan and her Husband, Voodoo. Unfortunately, they hit ridiculous amounts of traffic getting into Vegas, (stupid I-15) so we settled on meeting for a drink later. With that said, I ran over to the Saitek party at the Bellagio, where I met Angie Kibiloski, the Entertainment Editor for Computer Times, (a family-run magazine, how cool!). She was quite fun to chat with, and over a few beers and [...]

I really could. It’s enough like New York that I could live here. I’d miss everybody… But what’s 16 hours on a plane? Something to think about. Day one of the conference ended without any hitches. Met some interesting people, including a bunch of folks from MTV Asia. After spending a half an hour playing the "do you know who I know" game at the cocktail party, I went back to my hotel room for a quick 45-minute nap. Meeting a handful of people downstairs afterwards, we wandered into the "shops" area. I proceeded to buy a number of things, that I’m going to say were real, just surprisingly cheap. Enough said about that. The shops area: I could live [...]

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Customer Service New Rules for a Social Media World - Buy on Amazon
Customer Service: New Rules for a Social Media World by Peter Shankman
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