PETER SHANKMAN

My mom and dad live about 20 blocks south of me, also all the way on the West Side of Manhattan. This morning, my dad called and said “Look at the cruise ship that just pulled into the berth around 42nd St. It’s HUGE!” He’s right – It’s the new Norwegian Epic – the aptly-named mega-ship, on its maiden voyage. This is one huge-ass ship. As I was looking at it, I heard my mom over the phone in the background “I’d never want to cruise on that – We’d be lost in it!” She has a point. Bigger is better in a lot of ways – car engines, bank accounts, some porn stars… But is bigger really better? Top [...]

I am beyond thrilled to announce that HARO, my baby, what I started in November of 2007 as a FACEBOOK GROUP, with NO idea what it would eventually become, has been acquired by Vocus, Inc. It is a GREAT day! As you’ll see in the video below, NOTHING CHANGES. HARO will still be free. You’ll still get the most helpful media queries in the world, three times a day, right to your inbox. I’ll still be running HARO, and still writing the ads, and updating you with my little blurbs each day. But… Great things will now be able to happen. We’ll have a kick-ass infrastructure, which will allow us to grow HARO better than ever before. Different countries. More [...]

This week’s topic-du-jour-that’s-not-about-Lindsay-and-her-alcohol-classes seems to be about quitting Facebook, and how Mark Zuckerberg is, depending on who you talk to, the Devil, the Antichrist, or both. Even Calacanis jumped into the fray this morning with a post that made some good points. Now, first off – understand – I’m not saying Zuck is right, or even a nice person. Quite frankly, someone needs to give him some CEO lessons really freaking quickly. But I believe that the uproar over quitting Facebook due to privacy concerns is overblown, and those quitting might come to regret it. Here’s why. 1) Perhaps most importantly, Privacy is only a problem if you’re posting seriously private stuff. Let’s talk about how many times you were [...]

Every once in a long while, someone pitches me something that’s surprisingly right on target. Today was one. Jennifer Jacobson at Retrevo sent me an interesting pitch about a survey they conducted – Turns out, I’m right to keep my Blackberry at home when I go out and know I’ll be drinking. Results below. Be careful out there, peeps. Full story is here. Study Highlights: – 32% of people surveyed say they’ve posted something online they regretted – Of that 32%: 3% say it ruined their marriage or relationship with someone. 6% of them said it caused problems at work or home. – Of that 32%: 13% were able to remove the offending post – 59% of iPhone users have [...]

I woke up this morning, my first night home after a very successful South by Southwest, to a hungry cat at 5:30am. I was exhausted, and pushed her away. Turns out, she wasn’t so much hungry, as she was trying to inform me of a shitstorm brewing in the comments section of a well-written blog post, about how there were way too many douchebags at an otherwise excellent conference. She’s a very smart cat. The short story – A blog post was posted about someone at a party who yelled at a volunteer. It wasn’t me. However, under the influence of too much tequila, I posted a comment on Twitter inside the TechKaraoke party that was taken totally out of [...]

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Customer Service New Rules for a Social Media World - Buy on Amazon
Customer Service: New Rules for a Social Media World by Peter Shankman
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