Comments on: Holy Customer Service! http://shankman.com/holy-customer-service/ CEO. Angel Investor. Entrepreneur. Adventurist. Wed, 08 Feb 2012 22:49:26 +0000 hourly 1 http://wordpress.org/?v=3.1.3 By: Dave Wright http://shankman.com/holy-customer-service/comment-page-1/#comment-11242 Dave Wright Thu, 25 Feb 2010 10:11:39 +0000 http://shankman.com/holy-customer-service/#comment-11242 They just started service here and your story was the last push I needed to stop flying with my existing carrier. Flying has become a task instead of a pleasure like it was when I was a kid. It's nice to hear that at least one airline is working to make it a little better. They just started service here and your story was the last push I needed to stop flying with my existing carrier. Flying has become a task instead of a pleasure like it was when I was a kid. It’s nice to hear that at least one airline is working to make it a little better.

]]> By: Stephanie http://shankman.com/holy-customer-service/comment-page-1/#comment-3360 Stephanie Thu, 15 May 2008 07:14:31 +0000 http://shankman.com/holy-customer-service/#comment-3360 That is impressive. I'll have to look into Continental next time I fly. Excellent customer service is a lost art and it's great to hear of companies like this that go above and beyond the norm. That is impressive. I’ll have to look into Continental next time I fly. Excellent customer service is a lost art and it’s great to hear of companies like this that go above and beyond the norm.

]]> By: Mac http://shankman.com/holy-customer-service/comment-page-1/#comment-3270 Mac Thu, 08 May 2008 00:02:43 +0000 http://shankman.com/holy-customer-service/#comment-3270 That rocks the world. I like companies that give their employees permission to be human beings. That rocks the world. I like companies that give their employees permission to be human beings.

]]> By: Brent W http://shankman.com/holy-customer-service/comment-page-1/#comment-3193 Brent W Wed, 30 Apr 2008 19:58:09 +0000 http://shankman.com/holy-customer-service/#comment-3193 Hey! Maybe their's hope for humanity after all! Companies should use this as an example! Hey! Maybe their’s hope for humanity after all! Companies should use this as an example!

]]> By: Paula Werne http://shankman.com/holy-customer-service/comment-page-1/#comment-3185 Paula Werne Sun, 27 Apr 2008 17:27:45 +0000 http://shankman.com/holy-customer-service/#comment-3185 I just shared your story with our staff. We call them "wow" moments. And often, the steps taken are so simple--and so appreciated. I remember being called out to help a gentleman one evening at closing time (I work at a family-owned theme and water park). I could hardly understand the fellow, as he kept his hand in front of his mouth as he spoke. Finally, I realized he'd lost his dental work in our wave pool! He didn't want me to see his missing tooth/teeth and was mortified, as he had a job interview that Monday morning (this was 10 pm on a Saturday). I made arrangement for him to be admitted to the water park early the next morning with the promise we would help him look for his partial. And indeed, we found it! Not sure he told many people *that* particular story, but I know we made a little miracle possible that day. I just shared your story with our staff. We call them “wow” moments. And often, the steps taken are so simple–and so appreciated.

I remember being called out to help a gentleman one evening at closing time (I work at a family-owned theme and water park). I could hardly understand the fellow, as he kept his hand in front of his mouth as he spoke. Finally, I realized he’d lost his dental work in our wave pool! He didn’t want me to see his missing tooth/teeth and was mortified, as he had a job interview that Monday morning (this was 10 pm on a Saturday).

I made arrangement for him to be admitted to the water park early the next morning with the promise we would help him look for his partial. And indeed, we found it!

Not sure he told many people *that* particular story, but I know we made a little miracle possible that day.

]]>