Comments on: Long story short re: my TiVo Tweet http://shankman.com/long-story-short-re-my-tivo-post/ CEO. Angel Investor. Entrepreneur. Adventurist. Wed, 16 May 2012 14:54:59 +0000 hourly 1 http://wordpress.org/?v=3.1.3 By: rhett daniels http://shankman.com/long-story-short-re-my-tivo-post/comment-page-1/#comment-18908 rhett daniels Thu, 21 Apr 2011 19:33:53 +0000 http://shankman.com/?p=1033#comment-18908 I knew nothing about tivo, saw a box at bestbuy and purchased three XLs. when I got home, to my surprise the boxes don't work unless you subscribe. so I subscribe. Imagine my surprise when I find out the boxes still don't work as I need a cable card. I call comcast to get a cable card (cable is free, fyi, as part of my HOA), and imagine my surprise when I have to sign up for monthly fees for the cable cards. and lastly, imagine my surprise when after three months comcast cannot seem to get any of the tivo cablecards to work (I have two separate homes with one box in one and two in the other). Imagine my surprise when Tivo bills me $700 to cancel the accounts that don't work, plus I'm out $1,000+ for the hardware (3 x XL plus 2 x pulloutkeyboard remote and 2xwifi). I knew nothing about tivo, saw a box at bestbuy and purchased three XLs. when I got home, to my surprise the boxes don’t work unless you subscribe. so I subscribe. Imagine my surprise when I find out the boxes still don’t work as I need a cable card. I call comcast to get a cable card (cable is free, fyi, as part of my HOA), and imagine my surprise when I have to sign up for monthly fees for the cable cards. and lastly, imagine my surprise when after three months comcast cannot seem to get any of the tivo cablecards to work (I have two separate homes with one box in one and two in the other). Imagine my surprise when Tivo bills me $700 to cancel the accounts that don’t work, plus I’m out $1,000+ for the hardware (3 x XL plus 2 x pulloutkeyboard remote and 2xwifi).

]]> By: Anita http://shankman.com/long-story-short-re-my-tivo-post/comment-page-1/#comment-6983 Anita Thu, 05 Feb 2009 21:43:19 +0000 http://shankman.com/?p=1033#comment-6983 I am so tired of "the inabiity to go back in time to refund" when they are so obviously wrong AND when it is so easy to simply charge you less for the service you so clearly wanted all along. Why is the customer always right, except when WE are the customer? I am so tired of “the inabiity to go back in time to refund” when they are so obviously wrong AND when it is so easy to simply charge you less for the service you so clearly wanted all along. Why is the customer always right, except when WE are the customer?

]]> By: StudioInteractive http://shankman.com/long-story-short-re-my-tivo-post/comment-page-1/#comment-6709 StudioInteractive Mon, 19 Jan 2009 06:27:02 +0000 http://shankman.com/?p=1033#comment-6709 That's awesome that Tivo cares enough to see what people are saying about their service. I wish more companies did this!!! I had two similar experience with Cingular before they had their merger and be AT&T, which caused me to switch carriers. If blogging was as common back then I might still be a customer with them. That’s awesome that Tivo cares enough to see what people are saying about their service. I wish more companies did this!!!

I had two similar experience with Cingular before they had their merger and be AT&T, which caused me to switch carriers. If blogging was as common back then I might still be a customer with them.

]]> By: Brenda http://shankman.com/long-story-short-re-my-tivo-post/comment-page-1/#comment-6447 Brenda Thu, 15 Jan 2009 16:59:43 +0000 http://shankman.com/?p=1033#comment-6447 Why can't you have them take the 29 dollars off of the 299 dollar lifetime price. They should do that. Or just add 2 months extra after you lifetime which means anyone can use it after you have passed away for 2 months. lol Why can’t you have them take the 29 dollars off of the 299 dollar lifetime price. They should do that. Or just add 2 months extra after you lifetime which means anyone can use it after you have passed away for 2 months. lol

]]> By: Shel Holtz http://shankman.com/long-story-short-re-my-tivo-post/comment-page-1/#comment-6023 Shel Holtz Tue, 30 Dec 2008 21:11:49 +0000 http://shankman.com/?p=1033#comment-6023 One more reason customer service needs to report through PR or corporate communications, where it's viewed as a first line of relationship-building instead of a simple cost-center. One more reason customer service needs to report through PR or corporate communications, where it’s viewed as a first line of relationship-building instead of a simple cost-center.

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