Comments on: Long story short re: my TiVo Tweet http://shankman.com/long-story-short-re-my-tivo-post/ Fri, 05 Mar 2010 17:07:16 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: Anita http://shankman.com/long-story-short-re-my-tivo-post/comment-page-1/#comment-6983 Anita Thu, 05 Feb 2009 21:43:19 +0000 http://shankman.com/?p=1033#comment-6983 I am so tired of "the inabiity to go back in time to refund" when they are so obviously wrong AND when it is so easy to simply charge you less for the service you so clearly wanted all along. Why is the customer always right, except when WE are the customer? I am so tired of “the inabiity to go back in time to refund” when they are so obviously wrong AND when it is so easy to simply charge you less for the service you so clearly wanted all along. Why is the customer always right, except when WE are the customer?

]]> By: StudioInteractive http://shankman.com/long-story-short-re-my-tivo-post/comment-page-1/#comment-6709 StudioInteractive Mon, 19 Jan 2009 06:27:02 +0000 http://shankman.com/?p=1033#comment-6709 That's awesome that Tivo cares enough to see what people are saying about their service. I wish more companies did this!!! I had two similar experience with Cingular before they had their merger and be AT&T, which caused me to switch carriers. If blogging was as common back then I might still be a customer with them. That’s awesome that Tivo cares enough to see what people are saying about their service. I wish more companies did this!!!

I had two similar experience with Cingular before they had their merger and be AT&T, which caused me to switch carriers. If blogging was as common back then I might still be a customer with them.

]]> By: Brenda http://shankman.com/long-story-short-re-my-tivo-post/comment-page-1/#comment-6447 Brenda Thu, 15 Jan 2009 16:59:43 +0000 http://shankman.com/?p=1033#comment-6447 Why can't you have them take the 29 dollars off of the 299 dollar lifetime price. They should do that. Or just add 2 months extra after you lifetime which means anyone can use it after you have passed away for 2 months. lol Why can’t you have them take the 29 dollars off of the 299 dollar lifetime price. They should do that. Or just add 2 months extra after you lifetime which means anyone can use it after you have passed away for 2 months. lol

]]> By: Shel Holtz http://shankman.com/long-story-short-re-my-tivo-post/comment-page-1/#comment-6023 Shel Holtz Tue, 30 Dec 2008 21:11:49 +0000 http://shankman.com/?p=1033#comment-6023 One more reason customer service needs to report through PR or corporate communications, where it's viewed as a first line of relationship-building instead of a simple cost-center. One more reason customer service needs to report through PR or corporate communications, where it’s viewed as a first line of relationship-building instead of a simple cost-center.

]]> By: Jennifer - The Camp Director http://shankman.com/long-story-short-re-my-tivo-post/comment-page-1/#comment-6022 Jennifer - The Camp Director Tue, 30 Dec 2008 20:57:08 +0000 http://shankman.com/?p=1033#comment-6022 I do not understand how companies do not empower their employees to recognize and do something about obvious stupidity in their systems when it is brought to their attention. I have 3 tivos and love them - thankfully I have not had to deal with their customer service. As content moves online and other service providers like comcast and directTV offer similar boxes - tivo will need to step it up to convince people why they should stay with tivo. They do have a better interface but better does not always win out. I do not understand how companies do not empower their employees to recognize and do something about obvious stupidity in their systems when it is brought to their attention. I have 3 tivos and love them – thankfully I have not had to deal with their customer service. As content moves online and other service providers like comcast and directTV offer similar boxes – tivo will need to step it up to convince people why they should stay with tivo. They do have a better interface but better does not always win out.

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