PETER SHANKMAN

Rule 1: Say “Just part of the team.” Rule 2: Don’t punch out the cameraman

Texas Rangers (and former NY Yankee and Met) Kenny Rodgers has, what the Rangers are calling, "Anger Issues."

He punched out a cameraman. And yes, there’s video.

People, you don’t do this. How many of us have had to physically separate our clients from the media? As in, "OK, we’re done here, let’s move on." It’s not fun.

Teach your clients (or players, as the case might be) that the camera is always stronger than the punch – especially when it’s rolling.

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Customer Service New Rules for a Social Media World - Buy on Amazon
Customer Service: New Rules for a Social Media World by Peter Shankman
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