PETER SHANKMAN

So the other day, I signed up with a Triathlon team. I figured, I have my running team, so this is a way to get faster in the other two sports that compose a Triathlon. Today, their calendar said “moderate run,” since most of them were doing the Rhode Island Half-Ironman this coming weekend. I emailed one of the run organizers: “So, I’m not really like, you know… fast. And by “not really fast,” I mean “I’m slow.” Is that ok? “Sure,” he said. “We’re all taking it slow tonight, since we’ve got that Half-Ironman this weekend.” I thought that was cool, I could easily run the nine miles they were doing. No problem at all, and I could probably [...]

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Customer Service New Rules for a Social Media World - Buy on Amazon
Customer Service: New Rules for a Social Media World by Peter Shankman
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