PETER SHANKMAN

While in San Francisco last week, I had a spectacular opportunity to have lunch with Philip Hotchkiss, Joe Fernandez,, and Ash Rust, the three heads of one of the hottest social media companies currently out there, Klout. For those living under a half-mile of earth for the past 69 days, Klout is making quite a stir lately, as the company that’s assigning each user of social media (Twitter, Facebook, and the like) a “score” to determine their influence in the online world. The more you engage, the more people find you interesting enough to respond, repost, or retweet your information, the higher your Klout score will go. Essentially, Klout is using various algorithms to determine your relevant worth in the [...]

So… Y’all remember how I started that little Facebook group I started that allowed me to connect reporters and sources, right? Well, 1,200 members later, and we’ve blown past email limits for Facebook groups. So with that said… Welcome to Help A Reporter: The Sequel. Help A Reporter, at www.helpareporter.com is live, and already making waves. Check out the NY Times from this morning, Marketing Sherpa from this morning, and the tons of blogs and Tweets about it. When we do it right, I REALLY love this industry. Two quick photos: First one from my arrival at the Island Hotel in Newport Beach a few days ago. I love it when hotels take the time to figure out what your [...]

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Customer Service New Rules for a Social Media World - Buy on Amazon
Customer Service: New Rules for a Social Media World by Peter Shankman
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Productive 2012 minutes at BJ's Wholesale Club. :) instagr.am/p/LA24nKsxQi/
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