Comments on: TiVo Makes Good http://shankman.com/tivo-makes-good/ Wed, 10 Mar 2010 14:48:13 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: How Green is My Valley http://shankman.com/tivo-makes-good/comment-page-1/#comment-8079 How Green is My Valley Fri, 10 Apr 2009 17:16:14 +0000 http://shankman.com/?p=1034#comment-8079 I'm guessing you dealt with the same Paul who solved my TiVo customer service problem. I was really impressed with the way he handled my situation. And I have to give a shout-out to the person who handles their Twitter account; I'm pretty sure that's how my issue came to Paul's attention. I’m guessing you dealt with the same Paul who solved my TiVo customer service problem. I was really impressed with the way he handled my situation. And I have to give a shout-out to the person who handles their Twitter account; I’m pretty sure that’s how my issue came to Paul’s attention.

]]> By: Julie at Inmates http://shankman.com/tivo-makes-good/comment-page-1/#comment-6972 Julie at Inmates Thu, 05 Feb 2009 03:13:59 +0000 http://shankman.com/?p=1034#comment-6972 YAY TiVo!!! I do love you so and am so happy that ya'll came through. =) YAY TiVo!!! I do love you so and am so happy that ya’ll came through. =)

]]> By: Micro-Interactions: The Little Things | Sarah Morgan http://shankman.com/tivo-makes-good/comment-page-1/#comment-6929 Micro-Interactions: The Little Things | Sarah Morgan Sat, 31 Jan 2009 03:25:17 +0000 http://shankman.com/?p=1034#comment-6929 [...] Peter Shankman and TiVo [...] [...] Peter Shankman and TiVo [...]

]]> By: Sarah Montague http://shankman.com/tivo-makes-good/comment-page-1/#comment-6822 Sarah Montague Fri, 23 Jan 2009 16:48:22 +0000 http://shankman.com/?p=1034#comment-6822 Wow, that is encouraging! I recently had an interview (I'm one of those "in transition" people) with One Communications, a telecommunications carrier. To prep for the interview, I brought copies of dissatisfied customer tweets as well as dissatisfied employee rants from glassdoor.com They thanked me for the info, they had not been following. But I believe that they are now. I think a lot more companies are starting to learn that they should in the very least, just start listening. Wow, that is encouraging! I recently had an interview (I’m one of those “in transition” people) with One Communications, a telecommunications carrier. To prep for the interview, I brought copies of dissatisfied customer tweets as well as dissatisfied employee rants from glassdoor.com They thanked me for the info, they had not been following. But I believe that they are now. I think a lot more companies are starting to learn that they should in the very least, just start listening.

]]> By: Shane Eubanks http://shankman.com/tivo-makes-good/comment-page-1/#comment-6438 Shane Eubanks Wed, 14 Jan 2009 19:42:58 +0000 http://shankman.com/?p=1034#comment-6438 You still have to wonder if they treat people differently based on the reach of their "voice". I mean, they pretty much turned you down before they saw you had a blog that their potential/current customers would see...right? I've been on a customer service call before where a company refused to exchange something for me that was their mistake (they sent the wrong thing). They kept saying there was nothing they could do. I responded with, "Well, I'll tell you what I'll do...I'll post this on my blog, send out a press release and get it syndicated, and post on every social network I'm a member of." Their response? What's your address? Yeah, they did a 180 and offered me "better" customer service. It's a shame that companies can't treat every customer with the same respect. They should handle everyone as if the customer has the potential to tell the entire world their experience. You still have to wonder if they treat people differently based on the reach of their “voice”. I mean, they pretty much turned you down before they saw you had a blog that their potential/current customers would see…right? I’ve been on a customer service call before where a company refused to exchange something for me that was their mistake (they sent the wrong thing). They kept saying there was nothing they could do. I responded with, “Well, I’ll tell you what I’ll do…I’ll post this on my blog, send out a press release and get it syndicated, and post on every social network I’m a member of.” Their response? What’s your address? Yeah, they did a 180 and offered me “better” customer service.

It’s a shame that companies can’t treat every customer with the same respect. They should handle everyone as if the customer has the potential to tell the entire world their experience.

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