I have come to the frightening conclusion that I am the decisive element. It is my personal approach that creates the climate. It is my daily mood that makes the weather.

I possess tremendous power to make a life miserable or joyous. I can be a tool of torture, or an instrument of inspiration.

I can humiliate or humor, hurt or heal.

In all situations, it is my response that decides whether a crisis will be escalated or de –escalated, and a person humanized or dehumanized.

If we treat people as they are, we make them worse. If we treat people as they ought to be, we help them become what they are capable of becoming.

- Goethe

Oh no, I lost the quote. It’s a journey – no, not to find the book but the book is entitled The Journey Ahead and everyone, I mean EVERYONE must have one! Now for the quote, I will keep you posted, sorry – no not a post but I will find it and promise to come back and write down the quote. You can quote me on that. I promise.