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	<title>Comments on: What businesses can learn by listening to Air Traffic Control</title>
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		<title>By: Air Traffic Control School</title>
		<link>http://shankman.com/what-business-can-learn-by-listening-to-air-traffic-control/comment-page-1/#comment-10084</link>
		<dc:creator>Air Traffic Control School</dc:creator>
		<pubDate>Sat, 14 Nov 2009 13:57:47 +0000</pubDate>
		<guid isPermaLink="false">http://shankman.com/?p=1782#comment-10084</guid>
		<description>[...] What businesses can learn by listening to Air Traffic Control &#8230; (shankman.com) - October 28, 2009What businesses can learn by listening to Air Traffic Control (via @skydiver): Some of our most powerful business and life lessons come from the most unexpected places. Shankman uses air traffic contr&#8230; [...]</description>
		<content:encoded><![CDATA[<p>[...] What businesses can learn by listening to Air Traffic Control &#8230; (shankman.com) &#8211; October 28, 2009What businesses can learn by listening to Air Traffic Control (via @skydiver): Some of our most powerful business and life lessons come from the most unexpected places. Shankman uses air traffic contr&hellip; [...]</p>
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		<title>By: Jason Simms</title>
		<link>http://shankman.com/what-business-can-learn-by-listening-to-air-traffic-control/comment-page-1/#comment-10005</link>
		<dc:creator>Jason Simms</dc:creator>
		<pubDate>Fri, 06 Nov 2009 00:36:28 +0000</pubDate>
		<guid isPermaLink="false">http://shankman.com/?p=1782#comment-10005</guid>
		<description>Great post! Next time I&#039;m confused about how to communicate something, I&#039;ll ask myself, &quot;What would air traffic control do?&quot;</description>
		<content:encoded><![CDATA[<p>Great post! Next time I&#8217;m confused about how to communicate something, I&#8217;ll ask myself, &#8220;What would air traffic control do?&#8221;</p>
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		<title>By: MK</title>
		<link>http://shankman.com/what-business-can-learn-by-listening-to-air-traffic-control/comment-page-1/#comment-9960</link>
		<dc:creator>MK</dc:creator>
		<pubDate>Sun, 01 Nov 2009 01:57:42 +0000</pubDate>
		<guid isPermaLink="false">http://shankman.com/?p=1782#comment-9960</guid>
		<description>I am a private pilot - I fly the little guys for pleasure - and I heard at the start of my training that &quot;becoming a pilot makes you a better person&quot;.  I wondered why and couldn&#039;t really put a finger on it since I heard that (mid-2007).  This was a great post that was a real &quot;eureka&quot; moment for me understanding what that meant.  I think it&#039;s significantly due to the things you mentioned here.  As pilots, the above is what we have to do.

A few others that any pilot will tell you get drilled into your head as you train:

+  Never be afraid to ask for help
Despite their best effots, pilots - at times - find themselves in tough situations or even those they aren&#039;t trained to handle or aren&#039;t good at handling.  Pilots are told to ask for help.  Ask ATC for help.  Declare an emergency even if you need to.  Don&#039;t be afraid to say &quot;this is too much for me I need help&quot;.

+  Never stop learning
&quot;A pilot&#039;s license is a license to learn&quot; is kind of the FAA&#039;s mantra for new pilots and it&#039;s true.  Pilots usually go back up often with instructors or on their own to challenge their skills and to build new ones.  You never stop learning.

+  Criticize yourself and accept the criticism of others
Every pilot, new and old, judges every landing, every flight, every turn and maneuver.  We sit in a plane with instructors for HOURS and get needled on every takeoff, landing, stall, approach, and simulated emergency.  Analyze your work and when someone who&#039;s more experienced or is your superior or is just a colleague analyzes/critiques yours, be open to it.

+  You don&#039;t know everything
Pilots take written, oral, and performance (checkrides) exams.  In fact, just to stress us, we get asked questions during that checkride while dealing with a heavy workload and the nevousness and excitement over the fact that in a few hours, after MONTHS of hard work, you&#039;ll be the newest pilot in the USA.  Just when you think you got it 100% right and are cruising right along, the instructor will come up with a new question or situation that you don&#039;t get right.  You don&#039;t know everything...admit it.

+  You have not been trained for or seen everything.  When that happens, trust the training you have been given.
When I was filling out my paperwork for the pilot certificate, the school administrator looked at me and said, &quot;We didn&#039;t teach you everything you&#039;re going to see.  There will be a situation you are in or have to deal with that we didn&#039;t practice with you.  Use your training and your skills to make the SAFEST decision and go with it and you&#039;ll be fine.&quot;

+  Don&#039;t be afraid to say &quot;this isn&#039;t right&quot; and take another or alternate...literally.
If you are going to fly in poorer weather, you are required, by law, to have an alternate airport to land at if the weather is poor enough.  I think &quot;have a backup plan&quot; is pretty easy to get from that one...

...however...When in the clouds and you can&#039;t see the ground, we fly instrument approaches, which are specified procedures that dictate your course and safe altitudes to fly at until you can get below the clouds and see the airport to land at.  There is a point on all of these called the &quot;missed approach point&quot; where if you can&#039;t see the runway at that point at that altitude, you are required, by law, to &quot;go around&quot;.  You fly a published route at specified altitudes back to a safe point and you hold at that point.  If Plan A isn&#039;t working, maybe it&#039;s worth another shot, but you may have to go to Plan B.  Have a Plan B, pick a point where you say &quot;Plan A is no more&quot; and use your Plan B if needed.

+  Any landing you can walk away from is a good one
Yeah, this is a hokie pilot thing to say, but sometimes, getting the job done, even if it&#039;s not pretty is the important thing.</description>
		<content:encoded><![CDATA[<p>I am a private pilot &#8211; I fly the little guys for pleasure &#8211; and I heard at the start of my training that &#8220;becoming a pilot makes you a better person&#8221;.  I wondered why and couldn&#8217;t really put a finger on it since I heard that (mid-2007).  This was a great post that was a real &#8220;eureka&#8221; moment for me understanding what that meant.  I think it&#8217;s significantly due to the things you mentioned here.  As pilots, the above is what we have to do.</p>
<p>A few others that any pilot will tell you get drilled into your head as you train:</p>
<p>+  Never be afraid to ask for help<br />
Despite their best effots, pilots &#8211; at times &#8211; find themselves in tough situations or even those they aren&#8217;t trained to handle or aren&#8217;t good at handling.  Pilots are told to ask for help.  Ask ATC for help.  Declare an emergency even if you need to.  Don&#8217;t be afraid to say &#8220;this is too much for me I need help&#8221;.</p>
<p>+  Never stop learning<br />
&#8220;A pilot&#8217;s license is a license to learn&#8221; is kind of the FAA&#8217;s mantra for new pilots and it&#8217;s true.  Pilots usually go back up often with instructors or on their own to challenge their skills and to build new ones.  You never stop learning.</p>
<p>+  Criticize yourself and accept the criticism of others<br />
Every pilot, new and old, judges every landing, every flight, every turn and maneuver.  We sit in a plane with instructors for HOURS and get needled on every takeoff, landing, stall, approach, and simulated emergency.  Analyze your work and when someone who&#8217;s more experienced or is your superior or is just a colleague analyzes/critiques yours, be open to it.</p>
<p>+  You don&#8217;t know everything<br />
Pilots take written, oral, and performance (checkrides) exams.  In fact, just to stress us, we get asked questions during that checkride while dealing with a heavy workload and the nevousness and excitement over the fact that in a few hours, after MONTHS of hard work, you&#8217;ll be the newest pilot in the USA.  Just when you think you got it 100% right and are cruising right along, the instructor will come up with a new question or situation that you don&#8217;t get right.  You don&#8217;t know everything&#8230;admit it.</p>
<p>+  You have not been trained for or seen everything.  When that happens, trust the training you have been given.<br />
When I was filling out my paperwork for the pilot certificate, the school administrator looked at me and said, &#8220;We didn&#8217;t teach you everything you&#8217;re going to see.  There will be a situation you are in or have to deal with that we didn&#8217;t practice with you.  Use your training and your skills to make the SAFEST decision and go with it and you&#8217;ll be fine.&#8221;</p>
<p>+  Don&#8217;t be afraid to say &#8220;this isn&#8217;t right&#8221; and take another or alternate&#8230;literally.<br />
If you are going to fly in poorer weather, you are required, by law, to have an alternate airport to land at if the weather is poor enough.  I think &#8220;have a backup plan&#8221; is pretty easy to get from that one&#8230;</p>
<p>&#8230;however&#8230;When in the clouds and you can&#8217;t see the ground, we fly instrument approaches, which are specified procedures that dictate your course and safe altitudes to fly at until you can get below the clouds and see the airport to land at.  There is a point on all of these called the &#8220;missed approach point&#8221; where if you can&#8217;t see the runway at that point at that altitude, you are required, by law, to &#8220;go around&#8221;.  You fly a published route at specified altitudes back to a safe point and you hold at that point.  If Plan A isn&#8217;t working, maybe it&#8217;s worth another shot, but you may have to go to Plan B.  Have a Plan B, pick a point where you say &#8220;Plan A is no more&#8221; and use your Plan B if needed.</p>
<p>+  Any landing you can walk away from is a good one<br />
Yeah, this is a hokie pilot thing to say, but sometimes, getting the job done, even if it&#8217;s not pretty is the important thing.</p>
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		<title>By: Tim Patterson</title>
		<link>http://shankman.com/what-business-can-learn-by-listening-to-air-traffic-control/comment-page-1/#comment-9957</link>
		<dc:creator>Tim Patterson</dc:creator>
		<pubDate>Sat, 31 Oct 2009 04:55:18 +0000</pubDate>
		<guid isPermaLink="false">http://shankman.com/?p=1782#comment-9957</guid>
		<description>Truly enjoyed this article and the comments, Peter. Excellent use of story to illustrate a point. Which reminds me...I&#039;m doing a presentation on Social Media to a local group of PR folks this week and I&#039;m the story of HARO to illustrate how cool and effective online communication - and good karma - can really be.</description>
		<content:encoded><![CDATA[<p>Truly enjoyed this article and the comments, Peter. Excellent use of story to illustrate a point. Which reminds me&#8230;I&#8217;m doing a presentation on Social Media to a local group of PR folks this week and I&#8217;m the story of HARO to illustrate how cool and effective online communication &#8211; and good karma &#8211; can really be.</p>
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		<title>By: Sheri Rubin</title>
		<link>http://shankman.com/what-business-can-learn-by-listening-to-air-traffic-control/comment-page-1/#comment-9956</link>
		<dc:creator>Sheri Rubin</dc:creator>
		<pubDate>Fri, 30 Oct 2009 20:49:08 +0000</pubDate>
		<guid isPermaLink="false">http://shankman.com/?p=1782#comment-9956</guid>
		<description>Great story - I had to share it on Facebook when I read this: &quot;If more companies, agencies, and people did this on a regular basis, we’d get rid of 28% of stupid people overnight.&quot;

I&#039;m all for getting rid of stupid people!</description>
		<content:encoded><![CDATA[<p>Great story &#8211; I had to share it on Facebook when I read this: &#8220;If more companies, agencies, and people did this on a regular basis, we’d get rid of 28% of stupid people overnight.&#8221;</p>
<p>I&#8217;m all for getting rid of stupid people!</p>
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