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	<title>Comments on: What businesses can learn by listening to Air Traffic Control</title>
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	<link>http://shankman.com/what-business-can-learn-by-listening-to-air-traffic-control/</link>
	<description>CEO. Angel Investor. Entrepreneur. Adventurist.</description>
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		<title>By: Retired but always an Air Traffic controller</title>
		<link>http://shankman.com/what-business-can-learn-by-listening-to-air-traffic-control/comment-page-1/#comment-11862</link>
		<dc:creator>Retired but always an Air Traffic controller</dc:creator>
		<pubDate>Fri, 30 Apr 2010 19:19:50 +0000</pubDate>
		<guid isPermaLink="false">http://shankman.com/?p=1782#comment-11862</guid>
		<description>I agree with the comments above. As and AT Controller, I expect to hear certain things at different times of flight. Pilots, when they call are listening for expected information as well. You must understand that there are many other pilots on the frequency as well. Many times transmissions are &quot;stepped on&quot; when two people are talking at once. By using a &quot;standard phraseology&quot; it helps to ensure the instructions are understood. At times we must deviate from this phraseology but only to make ourselves better understood. Imagine a coach calling plays. If the person knows the play, the coach can say &quot;red dog right&quot;. But if the player doesn&#039;t know the play or is unfamiliar, the play must be discribed. I&#039;ll let you buisness folks determine how this translates to your world. I would imagine that you must communicate in terms that have meaning to the listener...or spend time with an explaination. There are some dangers however. Many times we say the same phrases over and over. &quot;delta 432, radar contact, climb and maintaim five thousand.&quot; Thats what I always say and thats what they always hear.....until today....for a brief moment I say &quot;climb and maintain four thousand.&quot; The lesson is expect information/instruction, but also listen to the details. Expect to hear an altitude to maintain but maybe not the one you got yesterday. Instructions change as the situation changes. We work in a fluid environment. The situation is in constant flux. Good pilots and Air Traffic controllers are ready for the unexpected.

Then of course there is a time for humor.
aircraft on approach..&quot;approach do you know our landing sequence?&quot;
controller..&quot;yes I do&quot;
aircraft..&quot;well would you share it with us?&quot;
controller..&quot;well if you ask me again your LAST&quot;</description>
		<content:encoded><![CDATA[<p>I agree with the comments above. As and AT Controller, I expect to hear certain things at different times of flight. Pilots, when they call are listening for expected information as well. You must understand that there are many other pilots on the frequency as well. Many times transmissions are &#8220;stepped on&#8221; when two people are talking at once. By using a &#8220;standard phraseology&#8221; it helps to ensure the instructions are understood. At times we must deviate from this phraseology but only to make ourselves better understood. Imagine a coach calling plays. If the person knows the play, the coach can say &#8220;red dog right&#8221;. But if the player doesn&#8217;t know the play or is unfamiliar, the play must be discribed. I&#8217;ll let you buisness folks determine how this translates to your world. I would imagine that you must communicate in terms that have meaning to the listener&#8230;or spend time with an explaination. There are some dangers however. Many times we say the same phrases over and over. &#8220;delta 432, radar contact, climb and maintaim five thousand.&#8221; Thats what I always say and thats what they always hear&#8230;..until today&#8230;.for a brief moment I say &#8220;climb and maintain four thousand.&#8221; The lesson is expect information/instruction, but also listen to the details. Expect to hear an altitude to maintain but maybe not the one you got yesterday. Instructions change as the situation changes. We work in a fluid environment. The situation is in constant flux. Good pilots and Air Traffic controllers are ready for the unexpected.</p>
<p>Then of course there is a time for humor.<br />
aircraft on approach..&#8221;approach do you know our landing sequence?&#8221;<br />
controller..&#8221;yes I do&#8221;<br />
aircraft..&#8221;well would you share it with us?&#8221;<br />
controller..&#8221;well if you ask me again your LAST&#8221;</p>
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		<title>By: Air Traffic Control School</title>
		<link>http://shankman.com/what-business-can-learn-by-listening-to-air-traffic-control/comment-page-1/#comment-10084</link>
		<dc:creator>Air Traffic Control School</dc:creator>
		<pubDate>Sat, 14 Nov 2009 13:57:47 +0000</pubDate>
		<guid isPermaLink="false">http://shankman.com/?p=1782#comment-10084</guid>
		<description>[...] What businesses can learn by listening to Air Traffic Control &#8230; (shankman.com) - October 28, 2009What businesses can learn by listening to Air Traffic Control (via @skydiver): Some of our most powerful business and life lessons come from the most unexpected places. Shankman uses air traffic contr&#8230; [...]</description>
		<content:encoded><![CDATA[<p>[...] What businesses can learn by listening to Air Traffic Control &#8230; (shankman.com) &#8211; October 28, 2009What businesses can learn by listening to Air Traffic Control (via @skydiver): Some of our most powerful business and life lessons come from the most unexpected places. Shankman uses air traffic contr&hellip; [...]</p>
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		<title>By: Jason Simms</title>
		<link>http://shankman.com/what-business-can-learn-by-listening-to-air-traffic-control/comment-page-1/#comment-10005</link>
		<dc:creator>Jason Simms</dc:creator>
		<pubDate>Fri, 06 Nov 2009 00:36:28 +0000</pubDate>
		<guid isPermaLink="false">http://shankman.com/?p=1782#comment-10005</guid>
		<description>Great post! Next time I&#039;m confused about how to communicate something, I&#039;ll ask myself, &quot;What would air traffic control do?&quot;</description>
		<content:encoded><![CDATA[<p>Great post! Next time I&#8217;m confused about how to communicate something, I&#8217;ll ask myself, &#8220;What would air traffic control do?&#8221;</p>
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		<title>By: MK</title>
		<link>http://shankman.com/what-business-can-learn-by-listening-to-air-traffic-control/comment-page-1/#comment-9960</link>
		<dc:creator>MK</dc:creator>
		<pubDate>Sun, 01 Nov 2009 01:57:42 +0000</pubDate>
		<guid isPermaLink="false">http://shankman.com/?p=1782#comment-9960</guid>
		<description>I am a private pilot - I fly the little guys for pleasure - and I heard at the start of my training that &quot;becoming a pilot makes you a better person&quot;.  I wondered why and couldn&#039;t really put a finger on it since I heard that (mid-2007).  This was a great post that was a real &quot;eureka&quot; moment for me understanding what that meant.  I think it&#039;s significantly due to the things you mentioned here.  As pilots, the above is what we have to do.

A few others that any pilot will tell you get drilled into your head as you train:

+  Never be afraid to ask for help
Despite their best effots, pilots - at times - find themselves in tough situations or even those they aren&#039;t trained to handle or aren&#039;t good at handling.  Pilots are told to ask for help.  Ask ATC for help.  Declare an emergency even if you need to.  Don&#039;t be afraid to say &quot;this is too much for me I need help&quot;.

+  Never stop learning
&quot;A pilot&#039;s license is a license to learn&quot; is kind of the FAA&#039;s mantra for new pilots and it&#039;s true.  Pilots usually go back up often with instructors or on their own to challenge their skills and to build new ones.  You never stop learning.

+  Criticize yourself and accept the criticism of others
Every pilot, new and old, judges every landing, every flight, every turn and maneuver.  We sit in a plane with instructors for HOURS and get needled on every takeoff, landing, stall, approach, and simulated emergency.  Analyze your work and when someone who&#039;s more experienced or is your superior or is just a colleague analyzes/critiques yours, be open to it.

+  You don&#039;t know everything
Pilots take written, oral, and performance (checkrides) exams.  In fact, just to stress us, we get asked questions during that checkride while dealing with a heavy workload and the nevousness and excitement over the fact that in a few hours, after MONTHS of hard work, you&#039;ll be the newest pilot in the USA.  Just when you think you got it 100% right and are cruising right along, the instructor will come up with a new question or situation that you don&#039;t get right.  You don&#039;t know everything...admit it.

+  You have not been trained for or seen everything.  When that happens, trust the training you have been given.
When I was filling out my paperwork for the pilot certificate, the school administrator looked at me and said, &quot;We didn&#039;t teach you everything you&#039;re going to see.  There will be a situation you are in or have to deal with that we didn&#039;t practice with you.  Use your training and your skills to make the SAFEST decision and go with it and you&#039;ll be fine.&quot;

+  Don&#039;t be afraid to say &quot;this isn&#039;t right&quot; and take another or alternate...literally.
If you are going to fly in poorer weather, you are required, by law, to have an alternate airport to land at if the weather is poor enough.  I think &quot;have a backup plan&quot; is pretty easy to get from that one...

...however...When in the clouds and you can&#039;t see the ground, we fly instrument approaches, which are specified procedures that dictate your course and safe altitudes to fly at until you can get below the clouds and see the airport to land at.  There is a point on all of these called the &quot;missed approach point&quot; where if you can&#039;t see the runway at that point at that altitude, you are required, by law, to &quot;go around&quot;.  You fly a published route at specified altitudes back to a safe point and you hold at that point.  If Plan A isn&#039;t working, maybe it&#039;s worth another shot, but you may have to go to Plan B.  Have a Plan B, pick a point where you say &quot;Plan A is no more&quot; and use your Plan B if needed.

+  Any landing you can walk away from is a good one
Yeah, this is a hokie pilot thing to say, but sometimes, getting the job done, even if it&#039;s not pretty is the important thing.</description>
		<content:encoded><![CDATA[<p>I am a private pilot &#8211; I fly the little guys for pleasure &#8211; and I heard at the start of my training that &#8220;becoming a pilot makes you a better person&#8221;.  I wondered why and couldn&#8217;t really put a finger on it since I heard that (mid-2007).  This was a great post that was a real &#8220;eureka&#8221; moment for me understanding what that meant.  I think it&#8217;s significantly due to the things you mentioned here.  As pilots, the above is what we have to do.</p>
<p>A few others that any pilot will tell you get drilled into your head as you train:</p>
<p>+  Never be afraid to ask for help<br />
Despite their best effots, pilots &#8211; at times &#8211; find themselves in tough situations or even those they aren&#8217;t trained to handle or aren&#8217;t good at handling.  Pilots are told to ask for help.  Ask ATC for help.  Declare an emergency even if you need to.  Don&#8217;t be afraid to say &#8220;this is too much for me I need help&#8221;.</p>
<p>+  Never stop learning<br />
&#8220;A pilot&#8217;s license is a license to learn&#8221; is kind of the FAA&#8217;s mantra for new pilots and it&#8217;s true.  Pilots usually go back up often with instructors or on their own to challenge their skills and to build new ones.  You never stop learning.</p>
<p>+  Criticize yourself and accept the criticism of others<br />
Every pilot, new and old, judges every landing, every flight, every turn and maneuver.  We sit in a plane with instructors for HOURS and get needled on every takeoff, landing, stall, approach, and simulated emergency.  Analyze your work and when someone who&#8217;s more experienced or is your superior or is just a colleague analyzes/critiques yours, be open to it.</p>
<p>+  You don&#8217;t know everything<br />
Pilots take written, oral, and performance (checkrides) exams.  In fact, just to stress us, we get asked questions during that checkride while dealing with a heavy workload and the nevousness and excitement over the fact that in a few hours, after MONTHS of hard work, you&#8217;ll be the newest pilot in the USA.  Just when you think you got it 100% right and are cruising right along, the instructor will come up with a new question or situation that you don&#8217;t get right.  You don&#8217;t know everything&#8230;admit it.</p>
<p>+  You have not been trained for or seen everything.  When that happens, trust the training you have been given.<br />
When I was filling out my paperwork for the pilot certificate, the school administrator looked at me and said, &#8220;We didn&#8217;t teach you everything you&#8217;re going to see.  There will be a situation you are in or have to deal with that we didn&#8217;t practice with you.  Use your training and your skills to make the SAFEST decision and go with it and you&#8217;ll be fine.&#8221;</p>
<p>+  Don&#8217;t be afraid to say &#8220;this isn&#8217;t right&#8221; and take another or alternate&#8230;literally.<br />
If you are going to fly in poorer weather, you are required, by law, to have an alternate airport to land at if the weather is poor enough.  I think &#8220;have a backup plan&#8221; is pretty easy to get from that one&#8230;</p>
<p>&#8230;however&#8230;When in the clouds and you can&#8217;t see the ground, we fly instrument approaches, which are specified procedures that dictate your course and safe altitudes to fly at until you can get below the clouds and see the airport to land at.  There is a point on all of these called the &#8220;missed approach point&#8221; where if you can&#8217;t see the runway at that point at that altitude, you are required, by law, to &#8220;go around&#8221;.  You fly a published route at specified altitudes back to a safe point and you hold at that point.  If Plan A isn&#8217;t working, maybe it&#8217;s worth another shot, but you may have to go to Plan B.  Have a Plan B, pick a point where you say &#8220;Plan A is no more&#8221; and use your Plan B if needed.</p>
<p>+  Any landing you can walk away from is a good one<br />
Yeah, this is a hokie pilot thing to say, but sometimes, getting the job done, even if it&#8217;s not pretty is the important thing.</p>
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		<title>By: Tim Patterson</title>
		<link>http://shankman.com/what-business-can-learn-by-listening-to-air-traffic-control/comment-page-1/#comment-9957</link>
		<dc:creator>Tim Patterson</dc:creator>
		<pubDate>Sat, 31 Oct 2009 04:55:18 +0000</pubDate>
		<guid isPermaLink="false">http://shankman.com/?p=1782#comment-9957</guid>
		<description>Truly enjoyed this article and the comments, Peter. Excellent use of story to illustrate a point. Which reminds me...I&#039;m doing a presentation on Social Media to a local group of PR folks this week and I&#039;m the story of HARO to illustrate how cool and effective online communication - and good karma - can really be.</description>
		<content:encoded><![CDATA[<p>Truly enjoyed this article and the comments, Peter. Excellent use of story to illustrate a point. Which reminds me&#8230;I&#8217;m doing a presentation on Social Media to a local group of PR folks this week and I&#8217;m the story of HARO to illustrate how cool and effective online communication &#8211; and good karma &#8211; can really be.</p>
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