PETER SHANKMAN

What I’ve Learned from 50,000 Facebook Fans

This week, my Facebook Fan Page broke the 50,000 fan mark. I’m so amazingly humbled and in awe that I could actually post things on a regular basis that my audience actually wants. It blows my mind on a regular basis. Below are the rules I try to follow when interacting with my audience. They’ve obviously worked, since my fan numbers continue to grow. Hopefully they’ll help you, as well.

1) Much like wearing spandex, having an audience is a privilege, not a right. You have a page, followers, and an actual audience because they CHOOSE to be there. You have absolutely no right to them, and they can CHOOSE to leave anytime they want. Want to keep them? Cater to them. Post information that’s relevant to them. Recognize them. Thank them for commenting. Engage them in conversation.

2) A Fan page isn’t spelled “M-E-G-A-P-H-O-N-E. Your job is to interact, not just to broadcast. Want to broadcast? Go buy some radio ads. Want to engage your audience? Want to have them talk to you and feel like they’re a part of your company or your brand? Engage with them. Don’t simply talk at them. Fans are looking for a reason to connect with you, and they’re showing you that by clicking “Like.” Your job is to give them a reason to stay.

3) Mix it up! Status updates by themselves get boring. But then, so do photos, videos, and multimedia as a whole. (Unless they’re multimedia involving Cindy Crawford. For some reason, that never gets old.) But other stuff does. So your job is to mix it up. A video here, a photo here, a tag of one of your fans here. Keep it interesting. Be like the TSA, in that you’re constantly mixing up your technique to keep the enemy off-guard. But unlike the TSA, do it correctly.

4) I’ve said this before: Contests don’t drive new visitors, they just drive people who want to win free shit. Focus on rewarding the current audience you have. They’re already there, they’ve already proven they like you. Show your gratitude.

5) Keep in mind why people liked you in the first place. If people liked you because you were funny and gave good reviews of playstation games, and you slowly start moving towards rants on how Sarah Palin is just misunderstood, you’re going to lose your audience. Your audience “likes” you for a reason. Stay true to that.

50k reasons to post quality!

6) Be as transparent as any of the contestants on “The Bachelor.” You have to appreciate and respect transparency. What does that mean? For your company, it means you need to make it abundantly clear who’s posting what – If your PR agency is posting and doing it as your CEO, cut that shit out RIGHT NOW. You’ll get nailed, and you’ll look like an idiot, and you’ll lose all your fans, and you won’t be happy. Honesty has to rule the day.

7) SEO works for Facebook, too. I have spectacular SEO people at First Page Sage. Not only do they help shankman.com, but they’re great and understanding how content works. They’ve helped me fine-tune my messages to attract wider audiences. I recommend checking them out if you’re looking.

8) Remember the two-way street rule from above – The more people you help/offer good advice to, the more will recommend you. 50,000 people “like” me because other people have recommended they do. That’s huge.

9) Do random acts of good. I occasionally give away free stuff to my current members, or share discounts people have sent to me. Kindness is contagious. Try it.

10) At the end of the day, the number one rules applies: It’s not about you. It’s about them. Make it about them.

Any other comments or thoughts on how to keep your audience happy and engaged? Would love to hear them below.

March 10th, 2011 11:33 AM
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great stuff peter! i write a food blog thesweetbeet.com and did a giveaway a few mos ago that was NOT open to existing subs, only new. it did ok. i am now doing one thats open to ALL subs (existing and new) and what is amazing is that by rewarding existing subs (by giving them a chance to win), THEY are sending the give-away link out to all THEIR friends and it’s THEY that are driving this, not me!

March 10th, 2011 11:47 AM
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great stuff peter! i write a food blog thesweetbeet.com and did a giveaway a few mos ago that was NOT open to existing subs, only new. it did ok. i am now doing one thats open to ALL subs (existing and new) and what is amazing is that by rewarding existing subs (by giving them a chance to win), THEY are sending the give-away link out to all THEIR friends and it’s THEY that are driving this, not me!

March 10th, 2011 12:17 PM
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Peter this is on of the best things on social media I have read in ages. You are right on the money with point 4 and great to see someone spell this out in black and white. Also the message about focusing on our current audiences again hit the nail on the head. Thanks for sharing

March 10th, 2011 12:46 PM
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Thanks for this Peter. I’ve forwarded to the two non-profits I work with who need all the media know-how they can get! Helpful, tangible advice for anyone trying to manage the constantly evolving world of social media.

March 10th, 2011 01:17 PM
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Clearly, 10 excellent rules to live by. Though most of us shouldn’t be seen in Spandex (but love the metaphor), you’re right on about choice. This is one of the central tenets of social media.

March 10th, 2011 01:53 PM
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Thanks Peter, I contacted FirstPageSage based on your recommendation.

March 10th, 2011 02:27 PM
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Great article!

I couldn’t have said it better myself.

March 10th, 2011 04:34 PM
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And despite your 10 rules, you still haven’t commented back when I throw a bunch of funny stuff at you and your audience!

March 10th, 2011 04:33 PM
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You’re my social media hero.

March 10th, 2011 07:16 PM
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Couldn’t agree more with #4 Peter. It’s so true. If you want to give something away, surprise your existing customers.

March 15th, 2011 05:10 AM
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Good rules, but how do you know what people want when you only have a few fans yet, who don’t (yet, hopefully) interact with your page much?
Anyways, I may have to like your page now, too – on account of rule #1. Or really, on account of you quoting the movie Hackers ;-)

March 15th, 2011 08:05 AM
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Wish I had read this 500 fans ago. We lived thru the mistake of having auto-posts from the TMOM website populate our FB page. Boohoooring. And stagnant. Which brought us an inattentive audience. We recently changed that and have real people interacting with our audience. Fans increased right away. Next up: rewards (versus contests). THX!

March 16th, 2011 08:42 AM
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Thanks so much for this, Peter. You’ve inspired me to give away French film tix at a local film festival this weekend. It’s a natural fit with my business…and so fun to do!

March 16th, 2011 11:10 AM
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:) You are a total rock star…er, I mean social media star! Keep up the great work (and advice)!

March 17th, 2011 11:23 AM
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That’s a great list. I especially agree with point number 2. Social media is about being social, obviously. In order to be successful in the social space you need to communicate with your target audience, not just talk at them.

April 25th, 2011 08:30 PM
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Nice post!! Couldn’nt explain it any better.

December 27th, 2011 03:07 AM
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Keepin it real Peter, you earned each and every “like” :)

December 27th, 2011 03:58 AM
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Keepin it real Peter, you earned each and every “like” as you inspire, inform and entertain us :)

March 20th, 2012 06:55 PM
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Awesome way of thinking, readers and fans are a gift and always be open and transparent. Regarding your SEO statements about Facebook, are you saying you get better rankings for fanpage from the SEO work around your FB Fanpage or are you referring to your your page/posts show up in searches from Facebook?

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