PETER SHANKMAN

What’s to be learned from Tumblr’s Outage by Anyone Involved in Social Media

Full disclosure: I don’t have a Tumblr account, I wasn’t affected by yesterday’s almost full-day outage in any capacity – but it seemed that one out of every four tweets in my stream was at first, about how the world was ending because Tumblr was down – Then, all about defining what “be right back” meant, then finally all about “this is ridiculous, where the hell is Tumblr, it’s no longer funny, now we’re pissed, we can’t get to our content!”

And to be honest, I knew 100% that the comments/tweets/blogs would happen exactly like I wrote them above in exactly that same order, from the second I realized (along with the rest of the Internet) that Tumblr’s problem wasn’t just a simple “reboot and we’ll be fine” error.

Why?

Because I’d been there before. Welcome to History, boys and girls.

Tumblr, just like Facebook, just like Twitter, just like wordpress.com (not a blog on your own site/server running WordPress, but your blog hosted by the wordpress servers,) just like MySpace, (follow me as I go back in time, how many do you recognize?) just like Blogger, just like Friendster, just like Upoc, just like SixDegrees, and to my point, when I was there – Yes… Just like America Online (not AOL, but before that… America Online – Think dial-up modems, think 1996, think $2.95 an hour.)

Back when I was an editor in my first job out of Grad School, helping to create the first iteration of the online newsroom at America Online in Vienna, VA, back when all this stuff was new, back in the summer of 1996, AOL crashed.

We’d seen that before, so for us content drones, it was an excuse for a smoke break. But the difference this time was palpable – We came back from our nicotine, and America Online was still down. That, ten minutes later? That was something new.

It was, I believe, the summer of ’96, but I could be wrong. We didn’t know what was up, but we knew something was off. So we walked around the building. We went outside and hung out. Then we saw the most interesting thing start to happen, and I’ll never forget it:

A few cars came screaming into the parking lot (remember, it was already evening,) didn’t park, but pulled up to the front. One person got out of each car, and ran into the building.

Twenty minutes later, the scene repeated, but the cars were one level nicer.

A half hour or so later, the same thing, but again, more expensive cars. By the time we realized what was going on, Ferraris and Lamborghinis were pulling into the parking lot – and we realized – The outage wasn’t normal, it was major, and they’d gone up the food chain – Each time people who’d been with AOL just a bit longer than the previous people were called in, the cars were a bit nicer. A Ferrari? AOL was in trouble. A Lamborghini? Someone there since day one, who’d cashed in a lot of options, was roused out of bed. Uh oh.

Fast forward 22 hours, and AOL was fixed, and people were back online all over the world – But it was a major wake-up call – By that time, millions of people took AOL for granted, as much as they did a dial tone. And when there was no dial tone, it was shocking, to say the least.

Think about it, though – Then, just a few million people freaked out – for 99% of them, not because they lost their content, but simply because they couldn’t get online. Just because they couldn’t get online.

Fast forward to today – The Twittersphere was alive with thousands upon thousands of Tweets – “I can’t get to my content! I can’t get to all that I’ve posted in the past!”

To which I say, those who don’t understand history, are doomed to repeat it.

Let’s make this clear – To those who were freaking because all their content they’ve posted on Tumblr wasn’t available – I say this – It wasn’t your content to begin with.

Sure, you posted it, so yeah, you found it/wrote it/blogged it/photographed it – So yes, you “created it,” in a way, and in some old-school legal sense, sure – it’s yours. But you know what? Here’s a secret: It’s really not.

Why? Because you chose to post/store/share it on a free service. And by doing so, you essentially said “Yeah, this is easy, so I’ll do it, but if it goes down, or goes away, or goes bankrupt, or goes hacked, I accept that I’ll never see it again.” Yet, you still did it.

Then it went down, and you freaked.

If your content isn’t stored/shared/promoted on your server, or a server you pay for by way of a contract, you have no right to complain if it goes away.

And here’s what I’m really getting at:

How many of you are responsible for your or your client’s (even worse if it’s your client’s) Facebook fan page?

How about their Twitter account?

What would happen if Facebook decided you did something wrong? Or Twitter went down, or pulled your account?

Do you have a backup plan? Do you know who your fans, followers, readers, or subscribers are, and have an alternate way to contact them?

Don’t you think you should?

Yesterday’s Tumblr outage should be seen, by anyone involved in this space, as a wake up call. We should understand that unless we’re posting on servers or computers or systems that we either pay for or own, our content is not truly our own. And if it all went away, we’d be in a world of hurt.

Think about what happend yesterday to Tumblr, and learn from it, and take the appropriate steps to make sure you own/have backups of your own content, have alternate ways to reach your fans, and can recover from such a disaster. Because today it was just Tumblr.

Tomorrow, it could be the Facebook Fan page in which you’ve invested the past two years. And then what would you do?

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  • http://www.cc-chapman.com C.C. Chapman

    SO true and something I always try to tell clients and friends and yet so many of them don’t listen.

    Since we are out talking about content with our book tour, I seem to get asked every time “if we have to choose between a blog and a FB page which should we do?”

    My answer is always the same in that your home base MUST be one that your control. Everything else is just rented land and you have no real control over it. Yes, you should set up all these other sites and direct them to your main hub, but you must control your home base above all else.

    Thanks for yet another post that people need to read and hopefully it’ll sink in a bit more. But, both of us know that it will happen again and people will complain again. As you said, us old timers, have been here before.

  • http://jamesmayes.me James Mayes

    While I agree in part with your sentiment – and entirely with your call for good back-up plans – I do think there’s one aspect missing.For many of the services you mention, there IS a contract in place and money is a part of it. I might not pay my blog hoster directly for the space – but they agree to host the content I put my time into, and in return they get to sell advertising space around it.

  • http://adland.tv Dabitch

    “and in return they get to sell advertising space around it.” .. So in other words, you are relying on them to barter this deal for you. One day they might find it’s not profitable, and pull the plug.

    Really funny about the Lamborghinis, thanks for sharing that. I was never on aol, but I can imagine (we did not have AOL in Sweden 1996, I was accessing the net via university – but we did see half of the american folks vanish from the net one day. It was interesting…)

  • http://www.2witterbug.com Charity Hisle

    Just one more reason why social media/networking sites should NOT replace websites! I was just explaining this 2 days ago to a customer when they asked, “Can’t we just have Facebook?”

    Great post, thank you for sharing this important wake-up call!

  • http://asininetech.com Sadiq Saif

    I would recommend the Tumblr Backup app (OSX only atm):

    http://staff.tumblr.com/post/2.....p-mac-beta

    Note – it’s still in beta, and can’t backup queued posts.

  • Mark Nielsen

    You hat many of the main points that I hear clients blow over time and time again. If you don’t own the equipment your information is on it’s no longer yours.

    I remember years back when @home was the huge start of high speed Internet compared to dial up. People got use to having their email address built contacts all around it that free @home email account. Then the announcement of their bankruptcy and people panicked how will they contact people? how many people have their email address ? how will they let every one know they are changing it?

    It was around $50 to register a domain back then and the about the same for some one to host the email for a year. for $100 a business or professional could own their critical piece of contact means. People would balk when I would recommended that. They would pay to have phone number but for same strange reason would’t pay for email address they felt they were paying for internet connection already why pay for a domain email.

    How many People read the EULA (end User Licence Agreement ) of the sites or service they use?

    I have heard of a few photographers surprised to see their works used in advertisements only to find out that free site they used to upload the picture had the rights to sell or use their works royalty free.

    Peter has mentioned if you don’t own it you can’t fully control it, and if you don’t own it you can’t get direct answers. I know some People will say but I pay for a place to host my site, True you paid money for some one in a far off data center to host it but again if you can walk in to a room and touch the equipment your not really in control of it. In a outage your hosted site and information is just one of thousands! and when a outage happens well your one of thousands calling to see why your site is down.

    The other part that always worries me about hosting services or cloud computing is what happens to your data? where is the back up sent? how secure is it? There have been more then one free or paid hosting service go bankrupt. what happens with your information then?

    I have bought some servers form a bankrupt airline some years back at an auction the data was still on it!!!!! and it was a lot of sensitive data. I’m afraid to say nothing has changed since then when a hosting company goes under equipment gets sold in bulk to the highest bidder.

    The big part is what is your information and data worth? the old adage you get what you pay for, really comes in to play here.

  • http://about.me/sir Sam Rosen

    Hi Peter,

    Great post and good point. Have you checked out Backupify? http://www.backupify.com/ They backup all of your content (like tweets) which are stored in the cloud to prevent these scenarios.

    Sam Rosen
    @SIR

  • http://www.mainelyseo.com Nathan O’Leary

    Reminds me of my BBS days. I had registered Door games on my BBS which players were dieing to play. When the lines were busy, they had to wait.

  • http://thejeffbrown.me Jeff Brown

    It’s at times like this that I really appreciate Backupify. But even that’s free, so who knows. ;-)

  • http://vinnyohare.com Vinny O’Hare

    I have been screaming to own your own content for years, many people need this wake up call. BTW Peter can you help me get my Geocities account back up and running lol

  • http://facebook.com/sweetjohn Sweet John

    The points made here are valid but also there is one aspect I believe is forgotten. Even thought payment for services isn’t made directly the indirect compensation from our data and traffic in my eyes is payment for those services. Twitter, Facebook, and others base their model on information gathering. Trends. They also get to look directly into our daily lives and can gather data based on that.

    To me that makes me a paying customer. I think Mark Zuckerburg understands that and that is why Facebook has done so well with its uptime and such. If companies base there model on FREE their is a lot of expectation for it. And we compensate. WIth ourselves.

  • http://page.ly strebel

    We agree. (shameless plug) we are running a promo to make it easier for people to move from tumblr to Self hosted wordpress http://blog.page.ly/2010/12/de.....h-page-ly/ (/shamless plug)

    You gotta own it

  • http://olivertwisted.tumblr.com Terence

    First off, let me say that this is an excellent post. I understand where you’re coming from (ah, America Online) and where you’re trying to get to. The one thing I disagree with you is your main point.

    I’m a tumblr, but I used to be a blogger. I’ve posted at GeoCities (before the Yahoo! purchase), Blogspot, WordPress, a mid-sized metropolitan area newspaper, and on a self-hosted server. I understand the importance of really owning your own content. Now that you know a little about me, I can say this and have it make a little more sense:

    The outrage over tumblr’s outage wasn’t about not being to access your own content. For small percentage of the population it may have been, but for the bulk of the community, the worst part about tumblr being down was the sudden community that went *poof*. We couldn’t access everyone else’s content. We couldn’t see what they were up to.

    In the social media space, even though it’s a blogging platform, tumblr is closer to facebook and twitter than it is blogger or wordpress. It’s a very social community. Sure, you could back up your content and post it somewhere else (much like facebook), but you’d lose out on the social aspect.

    Tumblr (and likewise facebook and twitter) are very much the “bars” of social media. I can drink a beer anywhere (well, almost). I can call all of my friends individually and invite them to my house. I can throw my own get togethers. But you know what’s more fun? Just having a place where you can show up at and everyone’s already there.

  • http://theinnovativeconsultant.com Jackie J.

    @Sam – I just tried Backify yesterday and it’s such a great idea! I had a run-in with Facebook for a former client when their profile got shut down because it was a business profile on a personal page. Had they backed up their info, they wouldn’t have lost the content! Though, this was in 2008 so Facebook was generous enough to transfer it’s current friends to fans on a Fan Page. Since this was the early days of the Fan Pages they were easy to work with to transfer the friends over. I bet they wouldn’t be as helpful today since it boasts 500 Million plus members!

    Follow me on Twitter @jackiej04

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  • http://theinnovativeconsultant.com Jackie J.

    That’s a really great point, Terence. I am not a Tumblr user, though if the same thing happened to WordPress, I would feel your pain.

  • http://chum.ly/gwensutton Gwen Sutton

    Great article! I remember. Never put all your eggs in one basket. I’m a Chum.ly user. Backing up everything.

  • Pingback: Storytelling Business Social Media Marketing PR & Technology Curated Stories December 7, 2010

  • http://www.dogwalkblog.com DogWalkBlog

    Been saying this for years as everyone around me called me crazy for paying so much for our own servers. “It’s all free, free, free” they chant blithely.

    Once you publish on a free service, you are feeding that brand, not your own. You no longer own your content and it can go away tomorrow.

    But at the end of the day, it’s not really about content; it’s about real estate. Tumblr has proven that it can make the town square disappear in the blink of an eye, leaving millions to wander aimlessly without connections or a place to meet.

    I’d rather have a small meeting room that is all my own than a large party room that could be gone (and take my audience with it) tomorrow.

  • http://www.themikejohnson.com MJ

    OK – I am spending the next 30 minutes copying/pasting all my HTML to put on my backup ext drive for my blog http://www.themikejohnson.com. Thanks for the kick in the butt Pete to get me to get this done (I was planning on doing this for the past 3 months but after this read better late than never).

  • http://www.themikejohnson.com MJ

    One question – what type of car did (if he did at all show up) Steve Case and Bob Pittman show up in?

  • Wade

    I think the essence of this should be go out on the Town Square, as that is an important aspect of a social Media existence, but don’t forget to have your “meeting room” that you own, and post to that every bit of content that you post else where.

  • Pingback: Why I moved from Tumblr to WordPress « Arteliance

  • http://www.ricardobueno.com Ricardo Bueno

    That’s why I’ll always, always, always, recommend a self-hosted blog 1,000% of the time! You control your content. You dictate what changes. And your not building your work, growing your platform on someone else’s borrowed network. Period.

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