When Technology is cool for a purpose

PETER SHANKMAN

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I got to play with the iBot today, thanks to my client’s IR breakfast at Le Parker Meridian.

What an amazing device! Totally revolutionary, but is to be expected, since Dean Kamen invented it. Dean, as you know, also invented the Segway.

Just spectacular technology. Seriously.

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Customer Service: New Rules for a Social Media World by Peter Shankman

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