PETER SHANKMAN

Why WOULDN’T You Want to Do This?

My post the other day about how to help the paranoid boss understand social media was met with a lot of good comments and discussion. But I realized that I left out one very important boss scenario:

The boss who says: Our Industry Doesn’t Have Any Reason to be in Social Media.

Sometimes, we’re (meaning us, those in our industry) are so used to promoting new ways of communication, that we forget that there are industries outside of communications, marketing, advertising, and social media. And that’s where the above line comes from – bosses thinking “Oh, we have nothing to do with that, our audiences aren’t there.” And I’ve heard from several companies in the past few days who have bosses or clients who believe that. “We’re a ______ company – what do we need social media for?”

Well, have I got something to show you. Wow.

I got a note from Alejandra Owens, (@frijolita) who’s the Media Relations Manager at AARP. You know, AARP: The nonprofit, nonpartisan membership organization that helps people 50 and over improve the quality of their lives.

She wanted to share with me something she and her team created. I took a look, and was blown away.

This isn’t some hotshot advertising agency built to cater to the 18-25 video gamer market. Nor is AARP a web shop plugged in to capitalize on the latest Facebook or Twitter craze. This is AARP! The organization that sends the magazine that my parents get!

Yet AARP was smart enough to look at social media and say, “we should, at the very least, do our homework on this new communications outlet.” And they were also smart enough to know that “new” is a relative term, at best, as well as not just seeing it as “social media,” but as something bigger that could have an impact on them and their millions of members.

So they did their homework, looked at the data they found, and then worked to get top-down buy in on this “new” form of communication.

The result is below. As you watch it, if you believe you’re working in an industry that’s considered “outside” of what most people think when they hear “social media,” I implore you to abandon that way of thinking. That way of thinking wrong, it’s outdated, and it will kill your company, and then, by default, will kill your job.

It’s not social media. It’s not Web 2.0 or 3.0. It’s life. You need to be a part of it, in whatever way your customers, clients, and audience demand you to be, or you won’t need to think about it anymore – You’ll simply be eliminated.

January 27th, 2011 08:16 AM
User Gravatar

Peter I was having This very discussion last night with someone at dinner who just didn’t get it. I cited various examples on how important social media is from your book to this person. He sat there and as he listened to what I had to say, his response was, “you know I think you’re right.” GREAT BLOG POST!!!

January 27th, 2011 08:32 AM
User Gravatar

Good info, as always!

Oh, and AARP is a lot of things, but despite how they promote themselves, “nonpartisan” is not one of them. Take a look at the candidates & causes they support, & you’ll see what I mean. As Deep Throat advised Woodward & Bernstein, “follow the money.”

January 27th, 2011 08:45 AM
User Gravatar

WHAT AN AWESOME VIDEO !!!!!!

January 27th, 2011 08:07 AM
User Gravatar

One thing leads to another. I like this news because the demographic in my industry is age fifty and up. The added wisdom factor will enrich everyone’s experience. We need everyone’s perspective seasoning the social soup.

January 27th, 2011 08:56 AM
User Gravatar

Hi Peter,

Thanks for sharing what AARP is doing. Agreed, outstanding video produced by Alejandra Owens and her team!

I’d like to feature your post and the AARP video for the students in my Intro to Social Media class at OLLI-Rutgers http://olliru.rutgers.edu which is part of Rutgers University Division of Continuing Studies and specifically designed for adult students ages 50 and older. Your commentary and the video are perfect for getting the message across.

Thanks and regards,
Eva Abreu

January 27th, 2011 09:33 AM
User Gravatar

Thanks for sharing what AARP did to engage that top-down buy in we need to really move social media initiatives forward.

For any new innovation (though at this point, social media isn’t as much of an innovation than it is a business/marketing standard), there will be naysayers and plenty of reasons NOT to engage. But to completely ignore social media is foolish. Adopting new marketing methods can be tough. Traditional marketing feels safe, while social media seems risky. But in my opinion, the greater risk is having your social media brand being built without your active involvement.

January 27th, 2011 11:26 AM
User Gravatar

Great blog post as usual Peter. Thank you.

January 27th, 2011 12:55 PM
User Gravatar

The stats in that video were really interesting: I would imagine that the huge growth in 65+ users is partially due to parents and grandparents figuring out that it is an amazing way to stalk their relatives!

January 27th, 2011 01:17 PM
User Gravatar

WOW! is right! What a video – a wealth of information! I am completely shocked!

Your last line is brilliant: “It’s not social media. It’s not Web 2.0 or 3.0. It’s life – you should coin that phrase, Peter! That was my ah ha moment of how much more important this is than I have placed value on it. Thank you!

January 27th, 2011 02:34 PM
User Gravatar

Such an interesting article! The Greater Sarasota Chamber of Commerce is having a conference next week, Marketing to Boomers: Sarasota Style (there are quite a bit of retirees here :)) and some of us at the ad agency are attending to see what they have to say. Incredible information – thanks for sharing!

January 27th, 2011 03:07 PM
User Gravatar

Great post! Love to see the growth of social media in the 65+ age group. Great video too, AARP!

January 27th, 2011 06:00 PM
User Gravatar

I ran into a whole lot of “this has nothing to do with us” when I was at my last job. As a marketer for the architectural, engineering and construction industry, there’s a common theory that the A/E/C industry is a late adopter of social media. It was a stretch for various members of my last firm to get on LinkedIn but the internet restrictions didn’t allow full utilization of LinkedIn (such as inbox & discussions). Meanwhile a considerable number of my connections and information sharing was & still continues to be through social media.

January 27th, 2011 09:00 PM
User Gravatar

I shared BOTH these posts with all my clients and FB friends THANK YOU for some awesome validation and back-up for all those many conversations I’ve had and will continue to have with folks about how it’s TIME TO JUMP IN BABY!!!! :)

Great work as always!

Jenny

January 28th, 2011 12:37 AM
User Gravatar

Thanks for the post and video! I am working to promote the use of social media to an industry full of “We’re a ______ company – what do we need social media for?” companies. I’m going to use the video and your post as I carry on!

Especially enjoyed the last line…”It’s Life!”

January 28th, 2011 03:03 AM
User Gravatar

wow.. that’s great post Peter. its good to see the influence of social media among we people. And yes, awesome video. Thanks for the post.

January 28th, 2011 03:26 AM
User Gravatar

This is a great reminder that social media is no longer a separate part of our life that we do online, it’s a fully integrated piece of reality.

January 28th, 2011 02:51 PM
User Gravatar

AMEN to this post. I totally agree with your point here. Unfortunately there are way too many B2B companies that automatically dismiss social media as something that ‘retail’ companies should deal with and ‘not them’.

It’s not the case! SocMed is a vehicle for the way people communicate – and if we don’t evaluate it now we will lose valuable branding momentum.

January 29th, 2011 01:54 PM
User Gravatar

Whenever I hear people say anything along the lines of “I don’t need this [insert name of newfangled thing]. It doesn’t apply to me.” I always think twice.

How do you know you don’t need something if you don’t know what it is? Better yet, what about taking something that is new (even tho social media isn’t exactly wet behind the ears anymore) and using it to expand in ways no one has done before.

As for the AARP age group adopting social media skills? My parents, particularly my father, are on all the same SM sites I’m on. They skype, FB and even couchsurf. Why? Because it’s a great way to stay in touch with family over long distances. Because my dad is retired, has health issues that make it difficult for him to move with ease and sitting in front of the computer learning a new skill that allows him to communicate with people all over the world is a fantastic use of his time and energy.

Totally on point, Peter. Never say never.

January 30th, 2011 10:56 PM
User Gravatar

It seems like it should be obvious that social media is an essential, but I didn’t realize how many overlook it. These people also must be simply afraid of what they don’t understand. So, we can all do them a favor: give a little kick in the butt and some valid reassurance. This can go a long way.

I knew that older age groups were taking over social networking, but had NO idea they were booming that fast in the online world. Really eye opening and a good lesson to learn here.

January 31st, 2011 05:45 AM
User Gravatar

Great posy making me think and rethink our strategies

BOOK
PETER TO SPEAK
Want to hire me for your conference or event? I've spoken at events ranging from 10 to 2,500 people. Let's chat!
LET'S CHAT!
SIGN UP
FOR THE NEWSLETTER
Want to stay up-to-date? Enter your email below to sign up for my newsletter. It is safe and you'll never get spammed.
Customer Service New Rules for a Social Media World - Buy on Amazon
Customer Service: New Rules for a Social Media World by Peter Shankman
VIEW ALL BOOKS BY PETER
TWITTER
RIP Robin Gibb... :(
FOLLOW PETER ON TWITTER
Web Design & Development by the New Possibilities Group, LLC