Crisis Customer Service Done Right – NYC Swim

Late tonight, NYC Swim made the decision to cancel the 2013 Hudson River Swim, 13 hours before the race start tomorrow morning, due to weather advisories, water safety advisories, high winds, and small craft advisories. With 2013 being one of the coldest Memorial Day Weekends on record in NYC, air temperatures at the start were estimated to be in the 40s, and 50s in the water. Ugh! I was scheduled to race, and had pretty much told myself I probably wouldn’t because of the weather, specifically the temps. I was bummed, because it’s a fun race, but 50 degree water AND air temps are brutal, and the last thing I needed was to get sick at the beginning of the [...]